Member Service Team Lead - Front End

Walmart Inc.; Ankeny (IA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Paid time off

Employee discounts

Job summary

Walmart invites you to join Sam's Club as a front-end supervisor, helping manage associates, scheduling, training, and delivering great member service. You will guide team members, address member questions, and ensure checkout areas run smoothly while upholding policy and ethics.

This role emphasizes teamwork, integrity, and customer focus. You will participate in recruiting, coaching, and evaluating staff, promote memberships, handle purchases, and contribute to a welcoming shopping experience

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and assigning duties.
• Communicate goals and feedback to team and provide guidance.
• Assist members with purchasing decisions and self-service guidance.
• Handle claims, returns, and maintain store organization and cleanliness.

Skills

Retail experience

Customer service

Job description

Walmart invites you to join Sam's Club as a front-end supervisor, helping manage associates, scheduling, training, and delivering great member service. You will guide team members, address member questions, and ensure checkout areas run smoothly while upholding policy and ethics.

This role emphasizes teamwork, integrity, and customer focus. You will participate in recruiting, coaching, and evaluating staff, promote memberships, handle purchases, and contribute to a welcoming shopping experience