MEMBER SERVICE SPECIALIST III BA

Point Breeze Credit Union; Bel Air (MD); On-site; USD 29,000 - 33,000; Full time

Job summary

Point Breeze Credit Union in Bel Air, MD is seeking a full-time Member Service Specialist to join our Bel Air office. The role covers teller duties, new accounts and sales/service excellence to help members' financial lives.

You will open complex accounts, handle loan interviews and processing, ensure compliance with BSA, and travel between branches as needed. The team values interpersonal skills, accuracy, and clear written and verbal communication.

Qualifications

• High school diploma or GED.
• 1-3 years of similar or related experience (Teller and New Accounts).
• Strong interpersonal and customer service skills.
• Enthusiastic and outgoing personality.
• Excellent attention to detail and accuracy skills.
• Effective written and verbal communication abilities.

Responsibilities

• Perform teller duties and new account functions.
• Deliver sales and service excellence through cross selling of products and services.
• Open complex accounts (trust, estate, guardianship and representative payee) and explain terms.
• Obtain required documentation to complete loan interview process.
• Process loans and administer disbursement upon approval.
• Answer loan inquiries, calculate payoff statements, update payment information and adjust debt protection products.
• Adhere to BSA and other compliance requirements and travel between branches as needed.

Skills

Interpersonal skills

Customer service

Attention to detail

Written and verbal communication

Cross-selling

Education

High school diploma or GED

Job description

Job Details:

Job Location: Bel Air Office - Bel Air, MD, Education Level: High School, Salary Range: $21.00 - $24.00Hourly, Job Category: Banking

Point Breeze Credit Union is currently seeking a Full-Time Member Service Specialist to join our Bel Air office!

Essential functions in the Member Service Specialist role are:

• Must have the ability to perform all duties associated with the Member Service Specialist I and Member Service Specialist II positions, including but not limited to all teller duties as well as new account functions
• Deliver sales and service excellence through increased cross selling opportunities for additional products and services to include debt protection coverage on loans. Must be able to demonstrate product knowledge, recognize opportunities and overcome objections while recommending products and services that will improve the members financial lives.
• Responsible for opening complex (trust, estate, guardianship and representative payee) and business accounts. Must be able to clearly present, explain and maintain these accounts and the service terms and conditions to meet all compliance requirements.
• Must have knowledge of all essential procedures to obtain required documentation to complete loan interview process
• Ability to complete loan process, including but not limited to application processing, preparing and completing necessary documents, and administering loan disbursement upon approval
• Must be able to answer and perform general loan inquires, including but not limited to calculating payoff statements, updating payment information and adjusting debt protection products
• Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position
• Perform other office operations related duties as assigned by the Office Manager or authorized party
• Must have the ability to travel between credit union branches as assigned

The role of Member Service Specialist encompasses pay grades 5 through 7. Incumbents are placed within a specific range based on experience. (starting rate $21 per hour, up to $24 per hour based on experience).

Qualifications:

Qualified candidates will have:

• High school diploma or GED
• Minimum of 1 - 3 years of similar or related experience that aligns with MSS I and MSS II skill sets (Teller and New Accounts)
• Strong interpersonal and customer service skills
• Enthusiastic and outgoing personality
• Excellent attention to detail and accuracy skills
• Effective written and verbal communication abilities