Member Service Specialist I — Teller & Cash Expert

Latah Credit Union; Moscow (ID); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Latah Credit Union in Moscow, Idaho seeks a Teller to serve members with accurate cash handling and friendly, professional service. You will learn credit union products, handle transactions, and support daily branch operations.

Responsibilities include processing transactions, maintaining confidentiality, balancing drawers, and promoting additional services such as loans and online banking. This role requires reliability, excellent communication, and adherence to security procedures.

Formación

• Ability to work in a multi-tasked environment.
• Deliver all services in a timely, professional and courteous manner.
• Maintain satisfactory attendance with scheduled shifts and punctuality.
• Be engaged and helpful to members and coworkers; create a positive working environment.
• Maintain member confidentiality and follow security/internal control procedures.
• Provide excellent, efficient, courteous member service at all times.
• Attend trainings outside of scheduled hours; complete 8 hours of community service per calendar year.

Responsabilidades

• Build relationships and enhance member experience; respond to requests in a friendly, helpful manner.
• Process transactions promptly, efficiently, confidentially, and accurately.
• Maintain knowledge of credit union products/services and related policies, procedures, rules, and robbery procedures for the teller area.
• Promote and cross-sell services such as loans, IRAs, certificates, debit/credit cards, online banking, and money orders.
• Count, check, and package coins and currency.
• Balance cash drawer at end of shift; research and resolve discrepancies; report issues to supervisor.

Conocimientos

Multi-tasking

Customer service

Time management

Telephone etiquette

Confidentiality

Professional appearance

Teamwork

Attention to detail

Descripción del empleo

Latah Credit Union in Moscow, Idaho seeks a Teller to serve members with accurate cash handling and friendly, professional service. You will learn credit union products, handle transactions, and support daily branch operations.

Responsibilities include processing transactions, maintaining confidentiality, balancing drawers, and promoting additional services such as loans and online banking. This role requires reliability, excellent communication, and adherence to security procedures.