Member Service Specialist I

Vibe Credit Union; Waterford Charter Township (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Vibe Credit Union is seeking a proactive Member Service Specialist I to warmly assist members, answer questions, and guide them through digital banking options. You will help maintain accurate account details, process changes, and provide a welcoming, service-first experience.

In this role, you will support branch operations, educate members on products, and build relationships while upholding compliance with security and regulatory policies.

Qualifications

• High school diploma or equivalent required.
• Customer or member service experience preferred.
• Ability to learn banking products and services.
• Professional demeanor and strong teamwork.

Responsibilities

• Greet members and handle calls, directing inquiries to the right department.
• Educate members on products and e-banking options.
• Update member information and assist with account changes.
• Assist with digital services enrollment.
• Maintain lobby, sort mail, and support branch operations.
• Cross-sell products and services to members.
• Ensure compliance with BSA/AML/CIP and daily procedures.
• Perform teller transactions as needed.
• Complete daily, monthly, and quarterly reports.

Skills

Customer service

Sales mindset

Multitasking

Communication

Interpersonal skills

Education

High school diploma or equivalent

Customer or member service experience preferred

Job description

Our Purpose

At Vibe, we are driven by our mission toelevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values –beinclusive, educate, embrace change, and seek opportunities- we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Your Role: Member Service Specialist I

As a Member Service Specialist I, you’ll play a key role in creating welcoming, positive first impressions for our members. You’ll support daily branch operations by assisting members in person and over the phone, providing general information, maintaining accurate account details, and helping members access electronic services.

This role is an excellent opportunity for someone who enjoys helping others, building relationships, and growing their career within a member‑focused, service‑driven organization.

What You’ll Do:

• Be a Member Resource: Greet members, handle incoming phone calls professionally, direct inquiries to the appropriate department, and guide lobby traffic.
• Educate Members: Provide general information about Vibe’s products, services, and electronic banking options.
• Support Account Maintenance: Review and process changes to member information such as name, address, and other account updates.
• Assist with Digital Services: Help members enroll in electronic services and navigate basic account tools.
• Support Branch Operations: Sort and distribute mail, process deposit verifications, and maintain lobby organization.
• Maintain Branch Appearance: Keep rate boards updated and ensure the lobby and teller queue areas are fully stocked and organized.
• Build Relationships: Develop rapport with members and actively cross‑sell beneficial products and services.
• Resolve Requests: Respond to member needs and provide effective solutions with professionalism and care.
• Provide Branch Coverage: Perform teller transactions and serve as backup coverage when needed.
• Ensure Compliance: Follow BSA, AML, CIP, and CDD policies and procedures daily to remain compliant with regulations.
• Stay Flexible: Maintain a schedule that supports branch needs and adapt to changing priorities.
• Complete Reporting: Finish required daily, monthly, and quarterly reports and assignments.
• Perform Other Duties: Assist with special projects and additional responsibilities as needed.
• Meet all established sales and service goals.

What We’re Looking For

Education & Experience

• High school diploma or equivalent required
• Customer or member service experience preferred

Skills & Abilities

• Strong customer service and sales mindset
• Ability to multitask and manage competing priorities
• Professional communication skills with a positive attitude
• Polished appearance and strong interpersonal skills
• Team‑oriented and eager to learn and grow

Why You’ll Love It Here

• Make a meaningful difference by supporting members during everyday financial moments.
• Gain valuable experience in banking, member service, and relationship‑building.
• Work in a supportive, inclusive environment that values teamwork and growth
• You’ll be part of a mission‑driven organization focused on elevating community and creating opportunity every day.

Physical Requirements

The physical demands listed represent those necessary to perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.