Connection Center Lending Specialist

Vibe Credit Union; Novi (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Vibe Credit Union in Novi, MI is seeking a Connection Center Lending Specialist to help members reach their financial goals by providing personalized lending support across consumer and home equity options.

From application to disbursement, you will educate members, verify income, review credit, and guide smart decisions while maintaining accurate records and upholding policies in a collaborative, member-first environment.

Qualifications

• High school diploma or equivalent required.
• One to three years of related experience.
• Thorough knowledge of member services, financial products, and lending solutions.

Responsibilities

• Provide friendly, professional service to members over the phone.
• Listen to members' financial needs and recommend solutions that support their goals.
• Answer questions, research account concerns, and help resolve disputes accurately and efficiently.
• Build trusted relationships while delivering the Vibe experience during every interaction.
• Interview members and potential members and educate them on Vibe's consumer lending options.
• Process consumer loans from application through disbursement, including gathering financial information, completing applications, reviewing credit reports, and verifying income, employment, and financial obligations.
• Support HELOC applications from origination through disbursement.
• Help members understand available loan products, credit considerations, and options that best fit their individual needs.
• Provide credit counseling and guidance to help members make informed financial decisions.
• Maintain comprehensive knowledge of Vibe's products and services.
• Identify opportunities to recommend additional products and services that provide value to members.
• Work toward established sales and service goals while keeping the member's needs at the center of every recommendation.
• Determine membership eligibility for prospective members interested in Vibe lending solutions.
• Open new accounts and help deepen member relationships with Vibe
• Maintain accurate records and documentation throughout the lending process.
• Follow Vibe's lending policies, procedures, and member verification requirements.
• Maintain knowledge of regulations and internal policies related to BSA and complete required annual training.
• Perform additional responsibilities and projects as needed.

Skills

Phone communication

Customer service

Relationship building

Sales mindset

Multi-tasking

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be inclusive, educate, embrace change, and seek opportunities – we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Your Role: Connection Center Lending Specialist

As a Connection Center Lending Specialist, you'll help members take the next step toward their financial goals by providing personalized lending support through Vibe's Connection Center.

From the first conversation through loan disbursement, you'll guide members through consumer and home equity lending options, answer questions, provide financial guidance, and help identify solutions that fit their individual needs. You'll combine strong lending knowledge with exceptional service and a consultative sales approach to create experiences that make members feel informed, supported, and confident in their financial decisions.

What You'll Do

Create Meaningful Member Connections

• Provide friendly, professional, and knowledgeable service to members over the phone.
• Listen to members' financial needs and recommend solutions that support their goals.
• Answer questions, research account concerns, and help resolve disputes accurately and efficiently.
• Build trusted relationships while delivering the Vibe experience during every interaction.

Guide Members Through Lending

• Interview members and potential members and educate them on Vibe's consumer lending options.
• Process consumer loans from application through disbursement, including gathering financial information, completing applications, reviewing credit reports, and verifying income, employment, and financial obligations.
• Support HELOC applications from origination through disbursement.
• Help members understand available loan products, credit considerations, and options that best fit their individual needs.
• Provide credit counseling and guidance to help members make informed financial decisions.
• Maintain comprehensive knowledge of Vibe's products and services.
• Identify opportunities to recommend additional products and services that provide value to members.
• Work toward established sales and service goals while keeping the member's needs at the center of every recommendation.
• Determine membership eligibility for prospective members interested in Vibe lending solutions.
• Open new accounts and help deepen member relationships with Vibe

Protect Our Members & Vibe

• Maintain accurate records and documentation throughout the lending process.
• Follow Vibe's lending policies, procedures, and member verification requirements.
• Maintain knowledge of regulations and internal policies related to BSA and complete required annual training.
• Perform additional responsibilities and projects as needed.

What We're Looking For

Education & Experience

• High school diploma or equivalent required.
• One to three years of related experience.
• Thorough knowledge of member services, financial products, and lending solutions.

Skills & Abilities

• Excellent phone and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Consultative sales mindset with the ability to uncover member needs and recommend appropriate solutions.
• Ability to multitask and manage multiple member needs in a fast-paced environment.
• Comfortable working under pressure while maintaining accuracy and professionalism.
• Ability to communicate clearly and effectively with members.
• Strong attention to detail and follow-through.

Why You'll Love It Here

• Help members achieve meaningful financial goals through lending solutions that can make a real difference in their lives.
• Build relationships with members while helping them better understand their financial options.
• Get to develop valuable experience in consumer lending, home equity lending, sales, and financial guidance.
• Work in a collaborative Connection Center environment that values service, teamwork, and growth.
• Have the opportunity to contribute to Vibe's lending growth while keeping the member at the heart of every decision.
• Most importantly, you'll help bring our mission of elevating community and creating opportunity to life by connecting members with financial solutions that help them move forward!

Physical Requirements

The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing this role, the team member may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.