Branch Manager I

Vibe Credit Union; Royal Oak (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Vibe Credit Union in Royal Oak, MI is seeking a Branch Manager I to lead the Ferndale and Royal branches. You will oversee daily operations, ensure regulatory compliance, and foster a positive, inclusive team culture that delivers the Vibe experience to members.

You’ll build local partnerships, drive sales performance, and champion member satisfaction while supporting staff development and career growth within a collaborative leadership team.

Qualifications

• Bachelor's degree in business administration, finance or related field, or equivalent experience.
• Minimum 3 years supervisory/leadership experience in a financial institution.
• Experience in sales, community outreach, and achieving business objectives.
• Proven ability to develop teams and foster high-performance cultures.

Responsibilities

• Lead Branch Teams: Foster a collaborative, values-driven culture where employees feel supported, informed, and motivated to deliver exceptional service.
• Strengthen Community Presence: Establish and maintain partnerships with local schools, organizations, and businesses to enhance visibility and drive new member growth.
• Drive Branch Performance: Monitor metrics, coach team towards goals, and improve sales, service, and operations.
• Oversee Daily Operations: Ensure smooth, compliant branch operations, including regulatory adherence.
• Champion the Member Experience: Engage with members to understand needs and offer meaningful financial solutions.
• Support Community Outreach: Recommend and support initiatives aligning with Vibe’s mission.
• Model Vibe’s Core Values: Promote inclusion, learning, and adaptability.

Skills

Leadership

Communication

Compliance

Partnerships

Business acumen

Team player

Education

Bachelor's degree or equivalent

Job description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be inclusive, educate, embrace change, and seek opportunities – we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Your Role: Branch Manager I

As a Branch Manager I, you will lead a collaborative, high‑performing team in delivering the Vibe Experience at your branch location. You’ll oversee day‑to‑day operations, ensure compliance with regulatory standards, and foster a positive, inclusive environment that prioritizes member satisfaction and teamwork. You will also serve as a community ambassador by building local partnerships, driving sales performance, and promoting Vibe’s mission throughout the community. You will lead Ferndale and Royal Branches.

What You’ll Do

• Lead the Branch Teams: Foster a collaborative, values‑driven culture where employees feel supported, informed, and motivated to deliver exceptional service.
• Strengthen Community Presence: Establish and maintain strong partnerships with local schools, organizations, and businesses to enhance visibility and drive new member growth.
• Drive Branch Performance: Monitor key metrics, coach team members toward achieving goals, and implement strategies to improve sales, service, and operational results.
• Oversee Daily Operations: Ensure smooth, secure, and compliant branch operations, including adherence to NCUA and regulatory requirements.
• Champion the Member Experience: Engage with members to understand their needs, provide meaningful financial solutions, and strengthen long‑term relationships.
• Support Community Outreach: Recommend and support initiatives that align with Vibe’s mission, enhancing community engagement and business development.
• Model Vibe’s Core Values: Promote a culture of inclusion, continuous learning, and adaptability.

What We’re Looking For

• Bachelor's degree in business administration, Finance or related field and/or equivalent combination of education and experience preferred but not required.

Experience:

• Minimum of 3 years of experience in a supervisory or leadership role within a financial institution
• Previous experience in sales, community outreach, and achieving business objectives.
• Demonstrated success in leading and developing a team, creating a culture of highperformance, and supporting career growth and development.

Skills & Abilities

• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Operational and compliance awareness
• Ability to build community partnerships
• Business acumen and analytical skills
• Attitude: Collaborative, initiative‑driven, community‑minded, and passionate about leading a team in a member‑centric environment.

Why You’ll Love It Here

• You'll have a direct and meaningful impact on your branch, members, and community.
• A supportive leadership team committed to your growth and development.
• Opportunities to advance into Branch Manager II, Regional roles, or other leadership pathways.
• A people‑first culture that celebrates success, innovation, and continuous improvement.

Physical Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.