Member Service Specialist - Healthcare & Insurance Support

Addison Group; Tulsa (OK); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Zusammenfassung

Addison Group is seeking a Member Service Representative in Tulsa, OK. The role supports members and providers with inquiries, account information, and documentation across multiple systems, delivering timely, accurate service.

The position requires strong communication skills, attention to detail, and the ability to thrive in a collaborative team environment. Competitive pay and comprehensive benefits are offered with standard business hours.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service or call center preferred.
• Experience with CRM or ticketing software is a plus.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational skills.

Aufgaben

• Handle inbound calls delivering courteous and professional customer support.
• Resolve member and provider inquiries during the first interaction when possible.
• Explain available benefits, services, and account information accurately.
• Maintain thorough documentation of customer interactions within internal systems.
• Respond to emails and complete follow-up activities.
• Collaborate with internal departments to resolve complex issues.
• Manage assigned tasks independently while meeting service level expectations.

Kenntnisse

Customer service

Communication

Teamwork

Time management

Problem solving

Documentation accuracy

Ausbildung

High school diploma or equivalent

Tools

CRM

Case management

Ticketing systems

Jobbeschreibung

Addison Group is seeking a Member Service Representative in Tulsa, OK. The role supports members and providers with inquiries, account information, and documentation across multiple systems, delivering timely, accurate service.

The position requires strong communication skills, attention to detail, and the ability to thrive in a collaborative team environment. Competitive pay and comprehensive benefits are offered with standard business hours.