Healthcare Customer Support Pro - Flexible Hours

CommunityCare, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

CommunityCare, Inc. in Tulsa, OK seeks a Customer Service Representative to be the first contact for member questions about benefits, eligibility, PCPs, and claims. You will provide courteous, accurate information to drive first-contact resolution and satisfaction.

You will handle high volumes, verify information, resolve issues, and support language services as needed, while working with a team in a fast-paced environment.

Qualifications

• Exceptional telephone manner and customer service skills.
• Ability to read, understand, and explain health insurance benefits clearly.
• Strong communication skills under stress with production standards.
• Flexible, adaptable to changing processes and systems.

Responsibilities

• Process a high volume of inquiries about benefits, eligibility and claims.
• Strive for first call resolution with accurate information and courtesy.
• Verify eligibility, benefits, deductibles, claim status and copays.
• Use active listening to understand needs and offer best solutions.
• Resolve escalated issues calmly and professionally.
• Provide interpretation services via language line as needed.
• Flexible hours including weekends/evenings as required.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Conflict resolution

Time management

Education

High school diploma or equivalent

Job description

CommunityCare, Inc. in Tulsa, OK seeks a Customer Service Representative to be the first contact for member questions about benefits, eligibility, PCPs, and claims. You will provide courteous, accurate information to drive first-contact resolution and satisfaction.

You will handle high volumes, verify information, resolve issues, and support language services as needed, while working with a team in a fast-paced environment.