Member Service Specialist — Financial Solutions

Mountain America Credit Union; Mesa (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Location allowance

Benefits: medical/dental

Paid time off

401K matching

Tuition assistance

Professional development

Job summary

Mountain America Credit Union is seeking a full-time Member Service Representative in Mesa, AZ. The role focuses on delivering exceptional member service, assessing needs, and guiding customers through account openings and transactions.

Responsibilities include servicing accounts, cross-selling MACU products, and meeting sales and service goals while maintaining professional standards in a branch setting.

Qualifications

• At least six months of customer service experience.
• High school diploma or equivalent required.
• A valid driver’s license is required.

Responsibilities

• Provide exceptional member service by assessing needs and advising on transactions.
• Assist in opening and servicing accounts and explaining MACU products and services.
• Cross-sell products and services to meet member needs and credit union objectives.
• Meet sales and service goals and follow up with members as needed.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Mountain America Credit Union is seeking a full-time Member Service Representative in Mesa, AZ. The role focuses on delivering exceptional member service, assessing needs, and guiding customers through account openings and transactions.

Responsibilities include servicing accounts, cross-selling MACU products, and meeting sales and service goals while maintaining professional standards in a branch setting.