Member Service Specialist — Drive Members’ Financial Freedom

FAIRWINDS Credit Union; Orlando (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid Holidays

401(k) match

HSA contribution

Maternity leave

Insurance (medical/dental/vision)

Leadership development

Tuition assistance

Debt Free Club

Job summary

FAIRWINDS Credit Union in Orlando’s MetroWest branch seeks an energetic Member Service Specialist to guide members through financial solutions and open accounts. You’ll handle teller and platform transactions, promote digital tools, and deliver consultative service to build lasting relationships.

Your role emphasizes cross-selling, responsive problem-solving, and adapting to a fast-paced environment while supporting branch goals and ensuring security compliance.

Qualifications

• Experienced in consumer lending and member-facing roles.
• Ability to guide members through personal loans, credit products, and financial solutions.
• Proven track record of achieving individual and/or branch goals.
• Strong knowledge of FAIRWINDS products, services, and digital platforms.
• Excellent communication, problem-solving and organizational skills.

Responsibilities

• Handle teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products based on members' financial needs.
• Build trust through consultative conversations for long-term financial success.
• Refer solutions including deposit accounts, loans, investments, and digital tools.
• Generate loan opportunities through inbound, outbound, and referrals.
• Provide prompt support for account maintenance and problem resolution.
• Promote self-service tools like online banking, mobile apps, and ATMs.
• Support branch operations including opening/closing and cash handling.
• Maintain compliance with policies, procedures, and security protocols.

Skills

Consumer lending

Member-facing

Cross-selling

Communication

Problem-solving

Listening

Initiative

Adaptability

Organization

Tools

Fairwinds product knowledge

Digital banking platform knowledge

Job description

FAIRWINDS Credit Union in Orlando’s MetroWest branch seeks an energetic Member Service Specialist to guide members through financial solutions and open accounts. You’ll handle teller and platform transactions, promote digital tools, and deliver consultative service to build lasting relationships.

Your role emphasizes cross-selling, responsive problem-solving, and adapting to a fast-paced environment while supporting branch goals and ensuring security compliance.