Member Service Specialist

Zeal Credit Union; Woodhaven (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

Zeal Credit Union in Woodhaven, MI, seeks a Full-Time Member Service Specialist to support members across branches, including Allen Park Drive Thru, Allen Park Main, and Taylor Branches. The role emphasizes friendly service, loan guidance, and accurate cash handling in an onsite setting.

You will balance drawers, assist with transactions, and foster lasting member relationships in a supportive, member-focused environment with comprehensive benefits and a stable schedule.

Qualifications

• 6 months plus of customer service experience.
• Proven problem-solving abilities and strong communication skills.
• High attention to detail with accuracy in transactions.
• Reliable, punctual, and able to maintain regular onsite attendance.

Responsibilities

• Assist members with day-to-day transactions and loan applications.
• Guide members through loan options and financial decisions.
• Perform drawer balancing and ensure accuracy in cash handling.
• Build relationships with members through empathetic, service-first support.

Skills

Customer service

Problem solving

Communication

Attention to detail

Punctuality

Onsite attendance

Education

High School Diploma

Job description

Join Zeal Credit Union as a Full-Time Member Service Specialist in the vibrant community of Woodhaven! This position may require you to travel between the Allen Park Drive Thru, Allen Park Main, and Taylor Branches. If you have a passion for helping members navigate their loan options, this position offers an exhilarating opportunity to grow your career in the credit union industry. Imagine working in a fun, member-focused environment where problem-solving and empathy are at the heart of what we do. This onsite role offers a competitive pay structure, allowing you to thrive while making a positive impact on our members' financial lives. Your dedication to exceptional customer service will help build lasting relationships, ensuring our members feel supported every step of the way.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Paid Time Off, and Paid holidays.

Day to day as a Member Service Specialist

As a Full-Time Member Service Specialist at Zeal Credit Union, you will play a pivotal role in assisting our members with their day-to-day transactions. Imagine the excitement of engaging with members as you guide them through loan applications, ensuring they feel informed and empowered in their financial decisions. You will also be responsible for drawer balancing, providing you with the opportunity to showcase your attention to detail and commitment to accuracy. In this dynamic role, you'll not only meet the diverse needs of our members but also foster strong relationships that reflect our core values of empathy and character.

Join us in creating memorable experiences and supporting our members every step of the way!

Are you the Member Service Specialist we're looking for?

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills that align with our commitment to exceptional member service. Your customer service experience will be invaluable as you assist members with day-to-day transactions and navigate their loan applications. Proficiency in cash handling is essential, ensuring accuracy in all financial dealings. Exceptional problem-solving skills will enable you to tackle challenges effectively, while high attention to detail guarantees that every transaction is completed flawlessly. Additionally, excellent communication skills are crucial, allowing you to connect with members and understand their needs fully.

If you're passionate about helping others and possess these vital skills, you will find yourself in a rewarding role that epitomizes our member-focused culture!

Knowledge and skills required for the position are:

• 6 months plus of customer service
• Problem solving
• Excellent communication skills
• High attention to detail
• High School Diploma
• Punctuality and regular onsite attendance

Preferred experience:

• Loan experience
• Cash-handling

Schedule

Monday: 9:00am-6:15pm

Tuesday: 9:00am-5:15pm

Wednesday: 9:00am-5:15pm

Thursday: 9:00am-5:30pm

Friday: 9:00am-6:30pm

*Saturday: 8:45am-1:15pm

*Saturdays will be on a rotating schedule

Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees, without regard to race, sex, color, religion, gender identity, sexual orientation, height, weight, national origin, citizenship status, age, military or veteran status, or disability, or any other classification protected by applicable federal, state or municipal law. Applicants may request accommodation during the application process by contacting 800-321-8570 OR [e-mail].