Member Service Representative

Zeal Credit Union; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Zeal Credit Union in Southfield, MI, is hiring a Full-Time Member Service Representative to deliver outstanding member service onsite. You will handle daily transactions, balance your cash drawer, open new accounts, and assist with loan intake while promoting our products and services to help members meet their financial goals.

Candidates should have at least 6 months of customer service experience, strong communication, problem-solving abilities, and a proactive mindset.

Qualifications

• Minimum 6 months of customer service experience.
• Demonstrated passion for helping others.
• Excellent communication and problem-solving skills.
• Ability to take initiative and be proactive.
• High attention to detail and punctuality.

Responsibilities

• Serve members with day-to-day transactions and inquiries.
• Balance drawer accurately and open new accounts.
• Assist with loan intake and education on products/services.
• Educate members to help them make informed financial decisions.
• Collaborate with team to deliver exceptional service.

Skills

Customer service

Empathy

Problem solving

Proactive initiative

Communication skills

Attention to detail

Punctuality

Onsite attendance

Job description

Join Zeal Credit Union as a Full-Time Member Service Representative and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real difference in the lives of our valued members through exceptional customer service. Here, your passion for helping others will shine as you leverage your character and empathy to solve member issues collaboratively. This onsite role provides not just financial rewards but also the joy of working within a fun, high-performance culture where your contributions matter. Join a forward-thinking team dedicated to enriching member experiences every day.

What it's like to be a Member Service Representative?

As a Full-Time Member Service Representative at Zeal Credit Union, you'll be at the forefront of servicing our members with their day-to-day transactions, ensuring a seamless experience that exemplifies our dedication to customer service. Your role will include balancing your drawer accurately, opening new accounts, and facilitating loan intake. You'll have the opportunity to educate our members about our diverse range of products and services, helping them make informed decisions that align with their financial goals. Your passion for problem-solving and commitment to collaborative teamwork will be essential as you strive to create lasting relationships with our members, enhancing their overall experience at Zeal Credit Union.

Are you the Member Service Representative we're looking for?

To thrive as a Full-Time Member Service Representative at Zeal Credit Union, you'll need a unique blend of skills and experience. A minimum of six months of customer service experience is essential, along with a genuine passion for helping others. Strong problem-solving skills will enable you to address member inquiries with confidence and empathy. As an initiative taker, you should be proactive in identifying needs and finding effective solutions. Excellent communication skills are crucial for conveying complex information clearly and effectively, fostering an engaging atmosphere for our members.

Moreover, a high attention to detail will ensure that all transactions and processes run smoothly, reinforcing our commitment to exceptional service. Your ability to embody these skills will greatly contribute to a positive, collaborative environment that prioritizes our members' needs.

Knowledge and skills required for the position are:

• 6 months of customer service experience
• Passion for helping others
• Strong problem-solving skills
• Initiative taker
• Excellent communication skills
• High attention to detail
• Punctuality and regular onsite attendance

Schedule (subject to change)

• Monday: 9:00am-6:15pm
• Tuesday: 9:00am-5:15pm
• Wednesday: 9:00am-5:15pm
• Thursday: 9:00am-5:30pm
• Friday: 9:00am-6:30pm

Will you join our team?

Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees, without regard to race, sex, color, religion, gender identity, sexual orientation, height, weight, national origin, citizenship status, age, military or veteran status, or disability, or any other classification protected by applicable federal, state or municipal law. Applicants may request accommodation during the application process by contacting 800-321-8570 OR [e-mail].