Member Service Specialist

Farm Credit; Marion (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Farm Credit is seeking a Member Service Specialist to join the Field Operations Department. The role acts as the Office Champion, handling front-office duties and serving as the primary member-facing contact at the branch.

You will address inquiries, resolve issues, maintain accounts, and assist with credit and administrative tasks while coordinating internal and external events. This position emphasizes teamwork and confidentiality across regional offices.

Qualifications

• High school diploma and 3 years of related work experience.
• Strong organizational and communication skills.
• Knowledge of accounting principles and credit processing.

Responsibilities

• Serve as day-to-day point of contact for members and prospects.
• Support prospecting and relationship management by maintaining data and mailing lists.
• Monitor loan portfolio activity and reporting to support loan performance.
• Maintain loan accounts and process receipts, disbursements, and transfers.
• Coordinate meetings and events and manage office administration tasks.
• Assist with member and community events and marketing materials.
• Participate in training and committee work while protecting data security.

Skills

Organizational skills

Multitasking

Communication skills

Accounting principles

Credit processing

Relationship building

Technology proficiency

Education

High school diploma and 3 years of related work experience

Job description

The Member Service Specialist serves in the Field Operations Department and reports directly to a Regional Manager located in one of the regional offices. This role is the "Office Champion" and is responsible for handling front-office duties and serves as the primary prospect and member-facing role at the branch. The Member Service Specialist interfaces with members on a regular basis to address inquiries, resolve issues, maintain accounts, and provides assistance on a wide range of credit and administrative tasks. Additionally, this position plays a key role in regional office operations by managing day-to-day administrative duties and coordinating internal and external member related events.

For more information regarding salary and benefits, please visit our website at https://fci.csod.com/ux/ats/careersite/4/home/requisition/71?c=fci&lang=en-US

What You Will Contribute

• Serve as the day-to-day point of contact for members and prospects by responding to inquiries, assisting walk-ins and phone calls, and directing requests to appropriate staff
• Support prospecting and relationship management activities by maintaining accurate member and prospect data, generating mailing lists, and identifying opportunities for cross-selling products and services
• Monitor loan portfolio activity by tracking delinquency, UCC filings, paid loans, real estate taxes, and other reporting to support ongoing loan performance
• Maintain loan accounts by processing receipts and disbursements, monitoring reports, coordinating electronic funds transfers, and ensuring transaction accuracy
• Support regional office operations by coordinating meetings and events, managing office administration tasks, tracking budgets and invoices, and maintaining office resources
• Assist with member and community events by supporting marketing initiatives, coordinating outreach and notifications, and maintaining promotional materials
• Participate in training, projects, and committee work while protecting the confidentiality, security, and integrity of Association systems and data

What We Are Looking For

Required Skills

• Strong organizational, multitasking, and problem-solving skills
• Ability to communicate clearly and effectively with members, prospects, and coworkers
• General knowledge of accounting principles and credit processing procedures
• Ability to build positive working relationships and deliver excellent service
• Comfort using technology and systems to improve efficiency and accuracy

Minimum Qualifications

• High school diploma and 3 years of related work experience, or equivalent education, experience, and skillset sufficient to perform the essential functions of the role