Member Service Specialist

First Atlantic Federal Credit Union; Freehold (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

First Atlantic Federal Credit Union is seeking a Member Service Specialist to deliver exceptional service across in-branch, online, and phone channels. You will process deposits, withdrawals, transfers, and loan payments while resolving member questions and ensuring a seamless experience.

You will educate members on banking products and digital tools, identify opportunities to strengthen relationships, and collaborate with colleagues to maintain accurate records and high satisfaction in a

Qualifications

• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Provide support for online and mobile banking issues, guiding members through troubleshooting steps.
• Respond promptly to phone and digital inquiries, resolving account-related questions and concerns.
• Educate members on banking products, services, and digital tools to enhance their financial experience.
• Identify opportunities to strengthen member relationships and refer products or services that meet their needs.
• Maintain detailed and accurate member records in compliance with company policies and regulations.
• Collaborate with team members to ensure seamless branch operations and exceptional member satisfaction.

Responsibilities

• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Provide support for online and mobile banking issues, guiding members through troubleshooting steps.
• Respond promptly to phone and digital inquiries, resolving account-related questions and concerns.
• Educate members on banking products, services, and digital tools to enhance their financial experience.
• Identify opportunities to strengthen member relationships and refer products or services that meet their needs.
• Maintain detailed and accurate member records in compliance with company policies and regulations.
• Collaborate with team members to ensure seamless branch operations and exceptional member satisfaction.

Job description

Description

The Member Service Specialist provides exceptional service by assisting members with transactions, responding to inquiries, and resolving issues efficiently across multiple channels, including in-branch, online, and over the phone. This role focuses on troubleshooting account concerns, promoting products and services, and fostering strong, lasting relationships with members.

Requirements

• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Provide support for online and mobile banking issues, guiding members through troubleshooting steps.
• Respond promptly to phone and digital inquiries, resolving account-related questions and concerns.
• Educate members on banking products, services, and digital tools to enhance their financial experience.
• Identify opportunities to strengthen member relationships and refer products or services that meet their needs.
• Maintain detailed and accurate member records in compliance with company policies and regulations.
• Collaborate with team members to ensure seamless branch operations and exceptional member satisfaction.