Member Service & Sales Advisor - Hybrid

Delta Community Credit Union; Atlanta (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Delta Community Credit Union in Atlanta seeks a Member Service Hybrid Agent to deliver high-quality service, drive cross-sell opportunities, and maintain accurate account processing.

You will apply knowledge of deposits, loan processes, and consumer services while guiding members through digital banking solutions such as mobile, online banking, Zelle, and ATM use.

Extended hours including Saturdays are required, with emphasis on teamwork and security.

Qualifications

• Excellent customer service and sales performance skills.
• Strong interpersonal and communication abilities.
• Detail oriented with good organizational skills.
• Proactive problem solver with a positive attitude.
• Ability to work extended hours including Saturdays.

Responsibilities

• Handle deposits, withdrawals, and various checks with accuracy.
• Educate members on digital banking solutions (mobile, online, Zelle, ATM).
• Identify financial needs and cross-sell products with integrity.
• Open, close, and maintain member accounts.
• Process consumer loan applications and supporting documents.
• Assist in daily branch operations and cover concierge desk when needed.
• Maintain safety and security of cash, negotiable instruments, and documents.
• Report suspicious activity and protect member information.
• Provide Notary Public services as directed.

Skills

Customer service

Cross-selling

Interpersonal skills

Time management

Organizational skills

Attention to detail

Problem solving

Job description

Delta Community Credit Union in Atlanta seeks a Member Service Hybrid Agent to deliver high-quality service, drive cross-sell opportunities, and maintain accurate account processing.

You will apply knowledge of deposits, loan processes, and consumer services while guiding members through digital banking solutions such as mobile, online banking, Zelle, and ATM use.

Extended hours including Saturdays are required, with emphasis on teamwork and security.