Member Service & Financial Solutions Specialist

Delta Community Credit Union; Newnan (GA); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Delta Community Credit Union is seeking a Member Service Hybrid Agent in the Atlanta area. The role emphasizes high-quality member service, detailed product and credit knowledge, and effective cross-selling across digital and traditional channels.

The position requires extending hours during weekdays and Saturdays and supporting multiple branch locations in the region. Candidates should demonstrate strong organizational and interpersonal skills, the ability to educate members on digital

Qualifications

• Must be detail oriented and accurate in handling account entries.
• Strong interpersonal and communication abilities.
• Proactive problem solving and creative thinking for member needs.
• Ability to educate members on digital banking tools and services.
• Knowledge of deposit, loan processes, and cross-selling with integrity.

Responsibilities

• Handle deposits, withdrawals, and check cashing with accuracy.
• Educate members on mobile, online banking, Zelle, and ATM technologies.
• Identify financial needs and cross-sell products and services.
• Process consumer loan applications and maintenance on member accounts.
• Open/close accounts and manage IRA/HSA contributions knowledge.
• Monitor security and prevent fraudulent activity; report suspicious activity.
• Provide dual control coverage for daily, weekly, monthly tasks as required.
• Relieve multiple branch offices in the Atlanta area as needed.
• Assist management with daily opening/closing operational duties.

Skills

Organizational skills

Detail-oriented

Communication skills

Problem solving

Creativity

Teamwork

Job description

Delta Community Credit Union is seeking a Member Service Hybrid Agent in the Atlanta area. The role emphasizes high-quality member service, detailed product and credit knowledge, and effective cross-selling across digital and traditional channels.

The position requires extending hours during weekdays and Saturdays and supporting multiple branch locations in the region. Candidates should demonstrate strong organizational and interpersonal skills, the ability to educate members on digital