Member Service & Sales Advisor - Banking

Nwfcu; Springfield (VA); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

4 weeks paid vacation

12 paid holidays

401(k) with up to 7% employer match

Job summary

Northwest Federal Credit Union in Springfield, VA is seeking a Member Service Representative to handle member transactions and deliver exceptional service. You will identify financial needs and offer Credit Union solutions while upholding policies and security measures.

The role requires basic cash handling, strong communication, and a customer-focused approach. Workweek includes Monday through Saturday hours as specified, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Experience in retail sales or customer service with cash handling is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process member transactions including deposits, withdrawals, loan payments, and check cashing.
• Provide exceptional member experiences and support sales goals.
• Adhere to NWFCU policies and BSA regulations.
• Identify members’ financial needs and suggest appropriate Credit Union solutions.
• Collaborate with teams to improve member experience and project visibility.

Skills

Customer service

Cash handling

Communication skills

Problem-solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Banking systems

Job description

Northwest Federal Credit Union in Springfield, VA is seeking a Member Service Representative to handle member transactions and deliver exceptional service. You will identify financial needs and offer Credit Union solutions while upholding policies and security measures.

The role requires basic cash handling, strong communication, and a customer-focused approach. Workweek includes Monday through Saturday hours as specified, with a comprehensive benefits package.