Member Service Representative (WEEKENDS ONLY)

Planet Fitness - PFNoCritics; Nogales (AZ); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance member experiences. This role involves providing outstanding customer service, managing front desk operations, and ensuring the club remains welcoming and clean. Ideal candidates will possess a passion for health and fitness, strong communication skills, and a positive attitude. Join a dynamic team where your contributions will help foster a supportive community for fitness enthusiasts. If you enjoy working in a vibrant environment and have a knack for customer relations, this opportunity is perfect for you.

Qualifications

• Customer service background preferred with a passion for fitness and health.
• Must be 18 years or older with a positive and upbeat attitude.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Maintain cleanliness and respond to member inquiries professionally.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Problem-solving

Positive attitude

Education

High School diploma/GED equivalent

Job description

MEMBER SERVICES REPRESENTATIVE (PART TIME)

Location: Sierra Vista, AZ

Type: Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during the shift.
• Continual talking in person or on the phone during the shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during the shift.