Member Service Representative weekend

Midwest Fitness Partners; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Member Service Representative to enhance the member experience. This exciting role involves greeting members, managing front desk activities, and providing outstanding customer service. Ideal candidates will have a passion for fitness, excellent interpersonal skills, and a positive attitude. Join a team dedicated to creating a welcoming environment for all members and guests while ensuring a clean and organized club. If you thrive in a dynamic setting and love helping others, this position is perfect for you!

Qualifications

• Customer service background preferred.
• Passion for fitness and health is essential.
• Strong listening and empathy skills required.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist callers.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service

Basic computer skills

Interpersonal skills

Problem-solving

Listening skills

Education

High School diploma or GED

Job description

Join to apply for the Member Service Representative weekend role at Midwest Fitness Partners.

2 weeks ago Be among the first 25 applicants.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign-up new members.
• Take prospective members on tours.

Update members’ accounts as needed.

Respond to member questions and concerns professionally and timely; escalate to management when necessary.

Maintain the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability.
• Excellent customer service and interpersonal skills.
• Strong listening, empathy, and problem-solving skills.
• Diplomatic communication and behavior.
• High School diploma or GED.
• Must be 18 or older.

Physical Demands

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lift up to 50 lbs.
• Occasionally encounter chemicals.

Note: Employees are employed by franchisees, not PFHQ, which does not control employment terms.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services