Member Service Representative weekend

Midwest Fitness Partners; Ballwin (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Service Representative to enhance the member experience through outstanding customer service. This role involves greeting members and guests, managing front desk operations, and ensuring a welcoming atmosphere. Ideal candidates will possess a passion for fitness, strong communication skills, and a positive attitude. Join a dynamic team dedicated to promoting health and wellness, where your contributions will make a significant impact on the community. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Customer service experience preferred with a passion for fitness.
• Excellent communication and problem-solving skills required.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist callers.

Skills

Customer service experience

Basic computer skills

Communication skills

Problem-solving abilities

Empathy

Education

High School diploma or GED

Job description

Join to apply for the Member Service Representative weekend role at Midwest Fitness Partners.

1 week ago Be among the first 25 applicants.

The Member Services Representative will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones and assist callers.
• Check members into the system.
• Sign up new members.
• Guide prospective members on tours.

Update member accounts as needed.

Respond to member questions and concerns professionally and promptly, escalating issues to management when necessary.

Maintain the cleanliness and neatness of the club.

Qualifications/Requirements:

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive and upbeat attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Empathy and problem-solving abilities.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands:

• Standing and walking during shifts.
• Talking in person and on the phone.
• Occasionally lifting up to 50 lbs.
• Potential exposure to chemicals.