Member Service Representative weekend

Midwest Fitness Partners; Fenton (MO); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in the fitness sector is seeking a Member Service Representative to enhance the member experience. This role involves providing top-notch customer service, managing front desk operations, and ensuring a welcoming environment for all members and guests. Ideal candidates will have a passion for fitness, excellent communication skills, and a commitment to creating a positive atmosphere. Join a dynamic team where your contributions will directly impact member satisfaction and club success. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Preferred customer service experience and a passion for fitness.
• Strong listening skills with empathy and problem-solving abilities.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness and respond to member inquiries professionally.

Skills

Customer Service

Basic Computer Skills

Problem-Solving

Listening Skills

Positive Attitude

Education

High School diploma or GED

Job description

Join to apply for the Member Service Representative weekend role at Midwest Fitness Partners.

1 week ago Be among the first 25 applicants.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities, including:

• Answering phones in a friendly manner and assisting callers with questions.
• Checking members into the system.
• Signing up new members.
• Taking prospective members on tours.

Facilitate updates to members’ accounts as needed.

Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as necessary.

Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements:

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with empathy and problem-solving abilities.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands:

• Continuous standing and walking during shifts.
• Continuous talking in person or on the phone.
• Ability to occasionally lift up to 50 lbs.
• Occasional exposure to toxic chemicals.