Member Service Representative (Teller) Oklahoma City, OK

Allegiance Credit Union; Oklahoma City, Northern (OK, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Allegiance Credit Union in Oklahoma City is seeking a Part-Time Member Service Representative at the Main Branch to support members with transactions and deliver courteous service.

Responsibilities include cash handling, deposits and loan payments, cross-selling products, answering questions, and directing members to the right department; attendance is essential.

Qualifications

• Experience handling deposits, withdrawals, and loan payments.
• Ability to explain banking services and promote products.
• Strong reliability and mathematical accuracy.

Responsibilities

• Receive and process member transactions, balance cash drawer, and manage daily totals.
• Identify member needs and cross-sell credit union products and services.
• Welcome members, provide routine information, and route inquiries to the appropriate department.
• Perform miscellaneous tasks including typing, filing, emails, and phone coverage.

Skills

Cash handling

Customer service

Communication

Job description

Part-Time Member Service Representative
Main Branch

Monday - Friday: 2:00 p.m. - 6:15 p.m.
Saturdays: 8:45 a.m. - 1:15 p.m.

(Part-Time employees are scheduled for 21 - 29 hours per week)

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties and Responsibilities

• 55% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.
• 20% - Identify members' needs and promote and cross-sell credit union products and services.
• 15% - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• 10% - Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.