Member Service Representative (Teller)

Allegiance Credit Union; Edmond (OK); On-site; USD 17,000 - 25,000; Part time

Job summary

Allegiance Credit Union in Edmond, OK, is seeking a Part-Time Member Service Representative for the Edmond Branch. Schedule includes Monday–Friday 1:15 p.m.–6:15 p.m. and Saturdays 8:45 a.m.–1:15 p.m. Part-time employees are scheduled for 21–29 hours per week.

You will assist members with deposits, withdrawals, loan payments, and card sales; provide account information and maintenance; and refer inquiries to the appropriate department. Attendance is essential to performing duties.

Qualifications

• Experience handling financial transactions including deposits, withdrawals and loan payments.
• Ability to describe products and services and assist with account inquiries.
• Strong attendance and reliability for branch operations.

Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards; balances cash drawer and daily transactions.
• Identify members' needs and promote and cross-sell credit union products and services.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• Performs miscellaneous tasks such as typing, filing, replying to emails, and answering the telephone.

Skills

Cash handling

Customer service

Cross-selling

Account maintenance

Communication

Job description

Part-Time Member Service Representative

Edmond Branch

Monday - Friday: 1:15 p.m. - 6:15 p.m.

Saturdays: 8:45 a.m. - 1:15 p.m.

(Part-Time employees are scheduled for 21 - 29 hours per week)

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties And Responsibilities

• 55% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.


• 20% -Identify members' needs and promote and cross-sell credit union products and services.


• 15% - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.


• 10% - Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.