Member Service Representative (Teller)

Allegiance Credit Union; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Part time

Job summary

Allegiance Credit Union in Oklahoma City is seeking a Part-Time Member Service Representative at the Main Branch. You will assist members with financial transactions, ensure accuracy in cash handling, provide account information and maintenance, and resolve basic service issues with courtesy.

The schedule is Monday through Friday 2:00 p.m. – 6:15 p.m. and Saturdays 8:45 a.m. – 1:15 p.m. Part‑time employees are scheduled for 21–29 hours weekly; attendance is essential for success in this role.

Qualifications

• Handles deposits, withdrawals and loan payments.
• Promotes and cross-sells credit union products and services.
• Welcomes members and provides routine information and directs to appropriate department.
• Typing, filing, emails, and answering the telephone.

Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments; balances cash drawer.
• Promotes and cross-sells credit union products and services.
• Welcomes members and provides routine information and directs to appropriate department.
• Performs miscellaneous tasks such as typing, filing, emails, and answering the phone.

Skills

Cash handling

Customer service

Cross-selling

Job description

Part-Time Member Service Representative

Main Branch

Monday - Friday: 2:00 p.m. - 6:15 p.m.

Saturdays: 8:45 a.m. - 1:15 p.m.

(Part‑Time employees are scheduled for 21 - 29 hours per week)

Role

Support members with financial transactions, including cash-handling and negotiable instruments. Deliver quality service, build professional relationships, provide account information and account/loan maintenance, and resolve or refer issues as needed. Attendance is an essential function of performing the duties.

Major Duties And Responsibilities

• 55% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.
• 20% -Identify members’ needs and promote and cross-sell credit union products and services.
• 15% - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• 10% - Performs a variety of miscellaneous tasks, including typing, filing, responding to emails, and answering the telephone.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.