Member Service Representative/ Teller

Kohler Credit Union; Town of Grafton (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance

Tuition reimbursement

Paid time off

Flexible scheduling

Job summary

Kohler Credit Union in Grafton, WI is hiring a Full‑Time Teller/Member Service Representative at our Grafton Branch. Starting pay is $19.15 - $21.40 per hour, and no previous banking experience is required.

As the first point of contact for members, you’ll process transactions, answer questions, educate on digital tools, and build lasting relationships. We provide comprehensive training, benefits, and opportunities for career growth.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, retail, hospitality, sales, cash handling, banking, or financial services preferred but not required.

Responsibilities

• Deliver friendly, professional support to members in person, over the phone, and through email.
• Process deposits, withdrawals, loan payments, account maintenance, and other banking transactions accurately and efficiently.
• Handle cash while maintaining accuracy, security, and compliance.
• Identify member needs and recommend appropriate financial products and services.
• Educate members on digital banking tools and additional credit union solutions.
• Resolve member questions while maintaining confidentiality and following credit union policies and procedures.
• Support branch goals by providing an outstanding member experience and contributing to a collaborative team environment.
• Participate in ongoing training and professional development opportunities.

Skills

Customer service

Retail

Hospitality

Sales

Cash handling

Banking/Financial services

Education

High School Diploma or GED

Job description

Ready to build a rewarding career in banking while making a difference in your community?

Join Kohler Credit Union, a trusted financial institution committed to helping members achieve their financial goals. We are hiring a Full‑Time Teller/Member Service Representative for our Grafton Branch.

Starting pay is $19.15 - $21.40 per hour, and no previous banking experience is required. This is an excellent opportunity for individuals with experience in customer service, retail, hospitality, cash handling, sales, or relationship building who are looking to grow their career in financial services.

As a Teller / Member Service Representative, you’ll be the first point of contact for our members, processing financial transactions, answering questions, building lasting relationships, and identifying solutions that support their financial needs. We provide comprehensive training, ongoing professional development, and opportunities for career advancement within the credit union.

We offer a competitive benefits package including medical, dental, and vision insurance, 401(k) with employer match, life insurance, tuition reimbursement, paid time off, and flexible scheduling. Join a collaborative workplace where your contributions are valued and your career can grow.

Position Overview

The Teller / Member Service Representative assists members with everyday banking transactions, account inquiries, and financial solutions while creating a positive banking experience. This role is ideal for someone who enjoys helping others, building relationships, and developing a career in retail banking and financial services.

Key Responsibilities

• Deliver friendly, professional support to members in person, over the phone, and through email.
• Process deposits, withdrawals, loan payments, account maintenance, and other banking transactions accurately and efficiently.
• Handle cash while maintaining accuracy, security, and compliance.
• Identify member needs and recommend appropriate financial products and services.
• Educate members on digital banking tools and additional credit union solutions.
• Resolve member questions while maintaining confidentiality and following credit union policies and procedures.
• Support branch goals by providing an outstanding member experience and contributing to a collaborative team environment.
• Participate in ongoing training and professional development opportunities.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, retail, hospitality, sales, cash handling, banking, or financial services is preferred but not required.
• Strong communication and interpersonal skills.
• Passion for helping others and building relationships.
• Basic math skills and confidence using technology.
• Ability to learn quickly, work accurately in a fast-paced environment, and collaborate with a team.

Why Join Kohler Credit Union?

At Kohler Credit Union, our employees are the foundation of our success. We invest in your development, encourage career growth, and empower you to make a positive impact on the members and communities we serve. Whether you’re starting your career or taking the next step, you’ll find the support and opportunities needed to succeed.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.