Branch Financial Service Rep | Member Experience

Scott Credit Union; Columbia (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Paid holidays

Competitive PTO

401(k) employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Maternity leave

Dress for your day

Team-oriented culture

Job summary

Scott Credit Union in Columbia, IL is seeking a Financial Service Representative to deliver exceptional member service and build lasting relationships. This on-site role supports members via in-branch, phone, and outbound calls, educating them on SCU products and resolving questions.

The position requires strong customer service skills, basic computer proficiency with Microsoft Office, and a willingness to work a full-time schedule including Saturdays.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Personal computer experience to include Microsoft Office products.

Responsibilities

• Identify, educate, present and cross-sell SCU products and services to new and existing members in line with SCU’s member engagement model.
• Meet individual sales and operational goals and support the branch team in achieving branch goals.
• Open/close accounts, process loans, deposits and withdrawals, and assist with teller duties as needed.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Scott Credit Union in Columbia, IL is seeking a Financial Service Representative to deliver exceptional member service and build lasting relationships. This on-site role supports members via in-branch, phone, and outbound calls, educating them on SCU products and resolving questions.

The position requires strong customer service skills, basic computer proficiency with Microsoft Office, and a willingness to work a full-time schedule including Saturdays.