Member Service Representative (Teller)

Scott Credit Union; Collinsville (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

11 paid holidays and competitive PTO

401(k) with employer match

Medical, dental, vision, and life_insu

Short-Term Disability, including MLE

Dress for your day policy

Supportive, team-oriented culture

Job summary

Scott Credit Union is seeking a diligent Member Service Representative (Teller) in Collinsville, IL to assist members with transactions, educate them on SCU products, and deliver an exceptional, friendly banking experience.

You will open/close teller terminals, balance cash, and help maintain accurate records while working on a collaborative team that prioritizes community service and member satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with Microsoft Office (Outlook, Word, Excel) preferred.

Responsibilities

• Operates teller terminals and records transactions accurately.
• Performs OFAC screening and reports matches per policy.
• Builds relationships with members and resolves concerns.
• Educates members on SCU products and services.
• Opens/closes teller terminal and balances cash daily.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative (Teller)

Active - Regular Full-Time Support Collinsville, IL, US

4 days ago Requisition ID: 2651

Salary Range: $18.00 To $20.71 Hourly

Scott Credit Union is hiring a Member Service Representative (Teller) in Collinsville,IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.

Schedule:Full-time | Monday–Friday; Saturday rotation as scheduled

Work Location Status:Fully on-site in Collinsville, IL.

About the Role

Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.

Why Join Scott Credit Union?

Scott Credit Union has been designated a TopWorkplacebytheSt.LouisPost-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11paidholidaysandcompetitivePTO
• 401(k)withemployermatch
• Medical,dental,vision,andlifeinsurance
• Short-Term Disability, including maternity leave
• Dressforyourdaypolicy
• Supportive, team-oriented culture

What You’ll Do

• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
• Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
• Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
• Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.

What You Bring

• High school diploma or equivalent
• Personal computer experience to include Microsoft Office products

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

teller, universal banker, cash handling, financial institution