Member Service Representative (Teller)

GetHired, Inc.; Edmond (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

GetHired, Inc. is seeking a Part-Time Member Service Representative to support members with financial transactions and provide quality service. You will handle cash and negotiable instruments, deliver account information, and refer issues as needed.

The role emphasizes balance accuracy, building relationships, and cross-selling credit union products while adhering to relevant laws and policies. Work hours include weekday afternoons and Saturday shifts.

Qualifications

• Performs financial transactions such as deposits, withdrawals, and loan payments.
• Balances cash drawer and daily transactions.
• Welcomes members and provides routine information about services.

Responsibilities

• Process member financial transactions including deposits, withdrawals, and loan payments.
• Identify member needs and promote credit union products and services.
• Greet members and direct them to appropriate departments.
• Handle general inquiries, respond to emails, and answer phones.

Skills

Cash handling

Customer service

Cross-selling

Professional communication

Tools

Banking software

Job description

Part-Time Member Service Representative

Monday - Friday: 1:15 p.m. - 6:15 p.m.
Saturdays: 8:45 a.m. - 1:15 p.m.

(Part-Time employees are scheduled for 21 - 29 hours per week)

Role

Support members with financial transactions, includingcash-handling and negotiable instruments. Deliver quality service, buildprofessional relationships, provide account information and account/loanmaintenance, and resolve or refer issues as needed. Attendance is an essentialfunction of performing the duties.

Major Duties and Responsibilities

• 55% - Receives and processes member financialtransactions, including deposits, withdrawals and loan payments; sells moneyorders and VISA gift cards to members; transfers amounts from member accountsas directed. Balances cash drawer and daily transactions.
• 20% - Identify members’ needs and promote andcross-sell credit union products and services.
• 15% - Welcomes members and provides routineinformation concerning services and directs members to appropriate departmentfor specific information and service.
• 10% - Performs a variety of miscellaneous tasks,including typing, filing, responding to emails, and answering the telephone.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs otherjob related duties as assigned.