Teller/MSR

UP Connection FCU; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

UP Connection FCU is seeking a Teller/Member Service Representative to provide exceptional member service by processing financial transactions and assisting with banking needs. The role includes answering calls, administrative duties, and supporting daily branch operations.

Hours are Monday–Friday 7:30am–4:30pm. Responsibilities include processing deposits and withdrawals, maintaining accurate cash records, opening accounts, and promoting credit union services.

Qualifications

• Provide friendly, courteous, and professional service to all members.
• Process member transactions accurately, including deposits, withdrawals, loan payments, transfers, cash advances, and check cashing.
• Balance cash drawer daily and maintain accurate records of all transactions.

Responsibilities

• Answer incoming telephone calls, respond to member inquiries, and direct calls as appropriate.
• Assist members with opening and maintaining accounts, debit card requests, online banking, and other credit union services.
• Educate members about credit union products and services and identify opportunities to meet their financial needs.
• Receive, verify, and process member documents and paperwork.
• Maintain the cleanliness and organization of the lobby, teller area, break room, and other common areas to ensure a professional appearance.
• Assist with opening and closing branch procedures.
• Maintain confidentiality of member information and comply with all credit union policies, procedures, and applicable regulations.

Skills

Customer service

Cash handling

Telephone inquiries

Administrative duties

Data entry

Record keeping

Confidentiality

Education

High School Diploma

Job description

Job Description

The Teller/Member Service Representative is responsible for providing exceptional member service by processing financial transactions accurately, assisting members with their banking needs, answering telephone inquiries, and performing a variety of administrative and office support duties. This position contributes to the overall success of the credit union by maintaining a welcoming, professional environment and supporting daily branch operations. Monday-Friday 7:30am-4:30pm.

Essential Duties and Responsibilities

• Provide friendly, courteous, and professional service to all members.
• Process member transactions accurately, including deposits, withdrawals, loan payments, transfers, cash advances, and check cashing.
• Balance cash drawer daily and maintain accurate records of all transactions.
• Answer incoming telephone calls, respond to member inquiries, and direct calls as appropriate.
• Assist members with opening and maintaining accounts, debit card requests, online banking, and other credit union services.
• Educate members about credit union products and services and identify opportunities to meet their financial needs.
• Receive, verify, and process member documents and paperwork.
• File member records and maintain organized, accurate filing systems in accordance with record retention policies.
• Perform general administrative duties, including copying, scanning, mailing, and data entry.
• Maintain the cleanliness and organization of the lobby, teller area, break room, and other common areas to ensure a professional appearance.
• Assist with opening and closing branch procedures.
• Maintain confidentiality of member information and comply with all credit union policies, procedures, and applicable regulations.
• Support coworkers and perform other duties as assigned to meet the operational needs of the credit union.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance