Member Service Representative Part Time

Planet Fitness Franchising, LLC

Zanesville (OH)

On-site

USD 30,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Free black card membership

Access to company Audible account

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Free staff lunch each month

Personal Finance class

401K with up to 4% match

Job summary

A leading fitness franchise in Zanesville, Ohio, is seeking a Team Member passionate about fitness to create a positive member experience. Responsibilities include greeting members, handling front desk activities, and maintaining club cleanliness. Ideal candidates should possess strong customer service skills, punctuality, and a positive attitude. Benefits include a free membership, health insurance, ongoing training, and a 401K plan. Join a team dedicated to excellence in service and personal development.

Qualifications

Customer service background preferred.
Basic computer proficiency required.
Passion for fitness and health is essential.
Must have an upbeat and positive attitude.
Punctuality and reliability are mandatory.
Exceptional customer service skills; ability to interact positively with members.
Must demonstrate strong listening skills and empathy.

Responsibilities

Greet members and guests, providing exceptional customer service.
Handle all front desk activities including answering phones and check-ins.
Update member's accounts as needed.
Respond to member inquiries and escalate issues as necessary.
Assist in maintaining cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening and problem-solving skills

Upbeat and positive attitude

Job description

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We are the winner of the 2019 nationally recognized people first award for Planet Fitness! We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Leadership Mission Statement: "Empowering our servant hearts to transform Lives"

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner, check members in, new member sign-ups, take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Benefits