Member Service Representative-Part Time

Ccculv; California; Hybrid; USD 36,000 - 48,000; Full time

Job summary

CCCU in California is seeking a teller to open consumer accounts and perform maintenance, balancing the cash drawer daily and ensuring accuracy in all transactions.

You will research and resolve member inquiries, apply knowledge to interactions, and provide service that aligns with CCCU standards while building lasting member relationships.

The role supports proactive product recommendations and cross-training across branches. Hours are Mon- Fri with varying shifts in California locations.

Qualifications

• Experience with cash handling and teller duties.
• Strong oral and written communication skills.
• Familiarity with online and mobile banking platforms.
• Knowledge of banking regulations relating to accounts and confidentiality.
• Ability to build relationships with members and cross-sell products.

Responsibilities

• Open consumer new accounts and perform maintenance.
• Balance cash drawer daily to ensure transaction accuracy.
• Research, troubleshoot and resolve member inquiries.
• Provide member service according to CCCU standards.
• Promote products and services to meet member needs.

Skills

Microsoft Office proficiency

Cash handling

Customer relationships

Excellent communication

Online/mobile banking knowledge

Job description

## DescriptionDuties and Responsibilities* Opens consumer new accounts and performs account maintenance.* Balances cash drawer daily to assure accuracy in transactions.* Produces quality work efficiently and free from errors.* Research, troubleshoot and resolve member inquiries.* Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.* Provides member service in accordance to CCCU standards.* Works to establish and deepen relationships with members so CCCU is the members first choice when a financial decision is made.* Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.* Ability to attain goals as set by management on a consistent and continual basis.* Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.* Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.* Performs duties as assigned by management and may be assigned to work at any branch.* The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.Hours:Mon-10:30a-3:00pTues-10:30a-3:00pWed-11:00a-5:15pThurs-10:30a-3:00pFri-11:00a-5:30p## Qualifications* Proficiency with Microsoft Office. (1 to 3 years)* One or more years of cash handling experience. (1 to 3 years)* Ability to manage relationships at all levels throughout the organization. (1 to 3 years)* Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred. (1 to 3 years)* Excellent oral and written communication skills. (1 to 3 years)* Experience in a banking environment is preferred. (1 to 3 years)* Demonstrated member service and sales ability. (1 to 3 years)* Professional and service attitude. (1 to 3 years)* Utilization of online/mobile banking related services. (1 to 3 years)