Member Service Representative

Create Credit Union; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Create Credit Union in Henderson, NV seeks a friendly Member Service Representative to open consumer accounts, perform account maintenance, and ensure accurate cash handling.

You will deliver excellent member service, promote products, resolve inquiries, and work to deepen member relationships while maintaining CCU standards.

Candidates should have strong communication skills, proficiency with Microsoft Office, and experience in a banking environment.

Qualifications

• One or more years of cash handling experience.
• Excellent oral and written communication skills.
• Ability to manage relationships at all levels throughout the organization.
• Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred.
• Experience in a banking environment is preferred.

Responsibilities

• Opens consumer new accounts and performs account maintenance.
• Balances cash drawer daily to assure accuracy in transactions.
• Produces quality work efficiently and free from errors.
• Researches, troubleshoots and resolves member inquiries.
• Provides member service in accordance to CCU standards.
• Works to establish and deepen relationships with members so CCU is the members first choice when a financial decision is made.
• Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.
• Ability to attain goals as set by management on a consistent and continual basis.
• Cross trains in other branch/department functions as determined by Branch Manager and demonstrates willingness to cross train other employees.
• Demonstrates the organization's service commitment in all member interactions.

Skills

Cash handling

Customer service

Relationship management

Regulatory knowledge

Communication skills

Banking environment

Sales ability

Online banking

Microsoft Office

Tools

Microsoft Office

Job description

Duties and Responsibilities

• Opens consumer new accounts and performs account maintenance.
• Balances cash drawer daily to assure accuracy in transactions.
• Produces quality work efficiently and free from errors.
• Research, troubleshoot and resolve member inquiries.
• Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.
• Provides member service in accordance to CCU standards.
• Works to establish and deepen relationships with members so CCU is the members first choice when a financial decision is made.
• Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.
• Ability to attain goals as set by management on a consistent and continual basis.
• Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.
• Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.
• Performs duties as assigned by management and may be assigned to work at any branch.
• The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.

Qualifications

• Proficiency with Microsoft Office.
• One or more years of cash handling experience.
• Ability to manage relationships at all levels throughout the organization.
• Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred.
• Excellent oral and written communication skills.
• Experience in a banking environment is preferred.
• Demonstrated member service and sales ability.
• Professional and service attitude.
• Utilization of online/mobile banking related services.