Member Service Representative

CLARK COUNTY CREDIT UNION; Las Vegas (NV); On-site; USD 26,000 - 29,000; Full time

Job summary

Clark County Credit Union in Las Vegas, NV is seeking a teller to open consumer accounts, maintain accounts, and deliver top-notch member service. The role emphasizes accurate cash handling, cross-training across branches, and proactive product recommendations to support member financial needs.

The position requires solid communication skills, banking exposure, and a professional demeanor. Join a team that values service and member-first relationships.

Qualifications

• Proficiency with Microsoft Office.
• One or more years of cash handling experience.
• Ability to manage relationships at all levels throughout the organization.
• Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending preferred.
• Excellent oral and written communication skills.
• Experience in a banking environment preferred.
• Demonstrated member service and sales ability.
• Utilization of online/mobile banking services.

Responsibilities

• Opens consumer new accounts and performs account maintenance.
• Balances cash drawer daily to assure accuracy in transactions.
• Produces quality work efficiently and free from errors.
• Researches, troubleshoots and resolves member inquiries.
• Applies advanced knowledge and logic to all activities and member interactions and creates solutions in members' best interests.
• Provides member service in accordance with Create CU standards.
• Works to establish and deepen relationships with members so Create CU is the members' first choice for financial decisions.
• Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners.
• Attains goals set by management consistently.
• Cross trains in other branch/department functions as determined by Branch Manager; willing to cross train others.
• Demonstrates the organization's service commitment in all member interactions; maintains a positive, professional team environment.
• Performs duties as assigned by management and may be assigned to work at any branch.
• Promotes continual education and career development; attends meetings and trainings.

Skills

Microsoft Office

Cash handling

Relationship building

Communication

Banking experience

Sales ability

Online banking

Professional demeanor

Job description

Job DetailsJob Location: Rancho - Las Vegas , NV 89107Salary Range: $19.19 - $21.32 Hourly

Duties and Responsibilities

• Opens consumer new accounts and performs account maintenance.
• Balances cash drawer daily to assure accuracy in transactions.
• Produces quality work efficiently and free from errors.
• Research, troubleshoot and resolve member inquiries.
• Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.
• Provides member service in accordance to Create CU standards.
• Works to establish and deepen relationships with members so Create CU is the members first choice when a financial decision is made.
• Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.
• Ability to attain goals as set by management on a consistent and continual basis.
• Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.
• Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.
• Performs duties as assigned by management and may be assigned to work at any branch.
• The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.

Qualifications

• Proficiency with Microsoft Office. (1 to 3 years)
• One or more years of cash handling experience. (1 to 3 years)
• Ability to manage relationships at all levels throughout the organization. (1 to 3 years)
• Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred. (1 to 3 years)
• Excellent oral and written communication skills. (1 to 3 years)
• Experience in a banking environment is preferred. (1 to 3 years)
• Demonstrated member service and sales ability. (1 to 3 years)
• Professional and service attitude. (1 to 3 years)
• Utilization of online/mobile banking related services. (1 to 3 years)