Member Service Representative

Create Credit Union; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a customer-focused teller to open and maintain member accounts in Henderson, NV. You will balance cash drawers daily, resolve inquiries, and ensure accuracy in every transaction while adhering to CCU standards.

In this role, you will proactively identify member needs and offer appropriate products and services, contribute to sales referrals, and participate in cross-training across branches to support a team-driven environment.

Qualifications

• Proven cash handling experience
• Excellent written and verbal communication
• Ability to identify member needs and offer solutions

Responsibilities

• Open consumer new accounts and maintain existing accounts.
• Balance cash drawer daily to ensure transaction accuracy.
• Provide member service in line with CCU standards and company policy.
• Assist members with inquiries and resolve issues promptly and professionally.
• Cross-train in other branch functions as directed by management.
• Promote products and services to meet member needs and drive referrals.

Skills

Cash handling

Customer service

Sales

Microsoft Office

Communication skills

Relationship management

Regulatory knowledge

Attention to detail

Tools

Microsoft Office

Job description

Duties and ResponsibilitiesOpens consumer new accounts and performs account maintenance.Balances cash drawer daily to assure accuracy in transactions.Produces quality work efficiently and free from errors.Research, troubleshoot and resolve member inquiries.Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.Provides member service in accordance to CCU standards.Works to establish and deepen relationships with members so CCU is the members first choice when a financial decision is made.Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.Ability to attain goals as set by management on a consistent and continual basis.Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.Performs duties as assigned by management and may be assigned to work at any branch.The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.Proficiency with Microsoft Office.One or more years of cash handling experience.Ability to manage relationships at all levels throughout the organization.Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred.Excellent oral and written communication skills.Experience in a banking environment is preferred.Demonstrated member service and sales ability.Professional and service attitude.Utilization of online/mobile banking related services.