Member Service Representative - Overnight

Excel Fitness Holdings; Norfolk (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking a dedicated Member Services Representative to oversee club operations overnight. This role is crucial for maintaining the club's cleanliness and ensuring a welcoming atmosphere for all members. You will be responsible for conducting audits, managing inventory, and providing top-notch customer service. If you thrive in a fast-paced environment and enjoy working independently, this position offers a unique opportunity to make a significant impact while enjoying perks like a free gym membership and flexible pay options. Join a team that values motivation, organization, and teamwork!

Benefits

Free Planet Fitness Black Card Membership

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Financial Wellness Benefit (MyFlexPay)

Employee Assistance Program (EAP)

Qualifications

• Must be at least 18 years old with a high school diploma.
• Tanning, CPR, and AED certifications required before working alone.

Responsibilities

• Oversee club operations during overnight hours and ensure cleanliness.
• Provide excellent customer service and assist members with equipment.

Skills

Communication Skills

Team-oriented

Critical Thinking

Customer Service

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Cleaning Equipment

Job description

Position: Member Services Representative - Overnight
Reports to: General Manager (GM)/ Assistant Manager (AM)
Department: Operations
Purpose: Execute club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.
Duties and Responsibilities:

1. Responsible to oversee and maintain club operations during the overnight hours.
2. Monitor and maintain club cleanliness and atmosphere.
3. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
4. Communicate with members and create a high level of customer service.
5. Perform nightly club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
6. Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
7. Process and review daily club activity paperwork and file in appropriate folders.
8. Audit and balance cash drawers on a daily basis.
9. Update and review daily club reports and complete any corresponding data entry documents.
10. Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
11. Provide a safe and secure environment during the overnight hours for all members.
12. Stock all retail and promotional items and paperwork for the next business day.
13. Ensure facility complies with all state and federal laws and insurance requirements.
14. Operate and assist applicable members with use of tanning, hydro, and total body enhancement equipment, ensuring all applicable paperwork and procedures are adhered to.
15. Stay up to date on all required certifications and training courses.
16. Assist General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
17. This position may include the need to supervise other team members and ensure they are meeting Excel Fitness Standards of cleaning and customer service.
18. Communicate with, promote, tour, and assist prospects and potential members.

Qualifications:

1. Must be at least 18 years of age or older.
2. HS diploma or equivalent required.
3. Tanning Certification, CPR Certification, and AED Certification required before working alone.
4. Previous experience working overnight.
5. Must be comfortable working alone and standing for long periods of time.
6. Great communication skills with internal and external customers.
7. Must be team-oriented, motivated, and well-organized.
8. Ability to think critically and evaluate solutions to problems proactively.
9. Proficient ability in Microsoft Office and using a computer.

Benefits & Perks:

1. Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
2. Every team player receives a FREE Planet Fitness Black Card Membership.
3. Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
4. PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible team players.

Other Details:

1. Supervisory Responsibility: This position could potentially oversee up to 1-3 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meet established club performance metrics.
2. Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. This position could also include the need to use cleaning equipment including but not limited to: floor scrubber, mops, backpack vacuum, upright vacuum, ladders, cleaning solutions, dusters, rags, and any other required equipment to ensure the club meets Excel Fitness cleanliness standards. The noise level in the club environment may be loud on a regular basis.
3. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently