Member Service Representative Overnight

PF No Critics Group; Lubbock (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

A fitness club in Lubbock, TX, is seeking a Member Services Representative to create a positive experience for members and guests. Responsibilities include greeting members, handling front desk activities, and maintaining cleanliness in the club. Candidates should have strong customer service skills, basic computer proficiency, and a passion for fitness. This full-time role requires standing and talking throughout shifts, and the ability to lift up to 50lbs if needed.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle all front desk activities including answering phones.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Strong listening

Problem-solving

Education

High School diploma/GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location: Lubbock, TX (Monday-Thursday 10pm-6am)

Type: Full Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.