Member Service Representative - Metro Phoenix

Pimafederal; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Pima Federal Credit Union is seeking a full-time Member Service Representative to deliver exceptional member service, process transactions, and promote financial products in a welcoming branch environment.

You will open and close accounts, handle loan applications, update member info, and help members navigate disclosures, all while upholding the credit union philosophy of people helping people.

Join a culture of teamwork and integrity that values service, growth, and advancement.

Qualifications

• Finance industry experience required or preferred.
• Strong customer service skills with a focus on needs-based selling.
• Ability to explain financial products and services clearly to members.

Responsibilities

• Process teller transactions accurately and efficiently.
• Open and close member accounts and update member records.
• Conduct loan application interviews and process loan applications.
• Promote and cross-sell credit union products and services to members.

Skills

Financial industry experience

Job description

Pima Federal Credit Unionis looking to hire a full-time Member Service Representative. Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement? Do you love finding the best solutions for your members and want do so in a culture of teamwork and integrity? If so, please read on!

MEMBER SERVICE REPRESENTATIVE POSITION

Our Member Service Representatives are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our branches, working seamlessly to assist our members' needs from start to finish. Our Member Service Representatives promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Service Representatives are the face of our credit union and the reason our members love banking with us!

This position processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures. This role also steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.

QUALIFICATIONS FOR A MEMBER