Member Service Representative (Late Shift)

TEKsystems; Pensacola (FL); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA

Job summary

TEKsystems is hiring Member Service Representatives for a Fortune 100 Financial Institution in Pensacola, FL. This contract-to-hire role requires handling 80-100+ calls daily in a structured contact center environment, providing product information and excellent service.

During training, this position is fully onsite for 6-8 weeks, with post-training potential for hybrid work if online requirements are met. Compensation includes pay rate of $19.75/hour plus comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 2-3 years of recent customer service experience.
• Experience in a call center or high-volume environment preferred.
• Strong written and verbal communication skills.
• Strong computer skills, typing ability, and data entry experience.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Respond to inquiries from members in a high-volume call center.
• Provide information on products and services with active listening and problem solving.
• Perform transactions for savings, checking, loans, credit cards, IRAs, and other products.
• Identify opportunities to cross-sell products that meet members' needs.
• Handle 80-100+ calls per day while maintaining quality and service standards.

Skills

Customer service

Communication skills

Typing

Data entry

Fast-paced work

Education

High school diploma or GED

Job description

TEKsystems is hiring Member Service Representatives for a Fortune 100 Financial Institution in Pensacola, FL.

Job Description

• Respond to inquiries and requests from members in a high-volume, structured contact center environment.
• Provide information regarding products and services while delivering exceptional customer service through active listening and problem solving.
• Perform transactions related to savings accounts, checking accounts, consumer loans, credit cards, IRAs, and other financial products.
• Identify opportunities to recommend additional products and services that meet members' needs.
• Handle approximately 80-100+ calls per day while maintaining quality and service standards.

Qualifications

• High School Diploma or GED required.
• 2-3 years of recent customer service experience.
• Experience in a call center, banking, collections, mortgage, administrative, receptionist, professional office, or high-volume retail environment preferred.
• Strong written and verbal communication skills.
• Strong computer skills, typing ability, and data entry experience.
• Ability to work in a fast-paced, high-volume environment.
• High-speed internet (fiber optic or cable service required for hybrid eligibility).

Schedule

Training

• Monday-Friday
• 3:00 PM - 11:30 PM CST
• Fully onsite for the first 6-8 weeks

After Training

Post‑Training Schedule

• Monday-Saturday OR Sunday-Friday (one weekend day off and one rotating weekday off)
• Available shifts include:
• 2:00 PM - 11:30 PM CST
• 3:00 PM - 12:30 AM CST
• 5:00 PM - 2:30 AM CST
• Must have a 9.5-hour window of flexibility to work assigned schedules
• Schedules are provided two weeks in advance
• Opportunity to work hybrid after training if internet requirements are met

Pay & Benefits

Pay: $19.75/hour

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short and Long-Term Disability
• Critical Illness, Accident, and Hospital Coverage
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• PTO, Vacation, and Sick Leave

Location

Pensacola, FL

Workplace Type

Hybrid

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 1, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.