Hybrid Overnight CSR Hiring!

TEKsystems; Pensacola (FL); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO

Job summary

TEKsystems in Pensacola, FL seeks a Full-Time Member Service Representative to support members via inbound calls, manage accounts (savings, checking, loans, credit cards, IRAs), and work onsite during training with a path to hybrid work.

Training lasts 6-8 weeks, 3:00 PM–11:30 PM CST, then 40 hours weekly, with weekend and rotating day requirements. Compensation is $19.75/hour; a 30-mile residency is required. Background/credit checks and EOE.

Qualifications

• High School Diploma or GED required.
• 1-2 years of recent customer service experience.
• Willingness to assist others and navigate challenging conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge, including data entry and typing proficiency.

Responsibilities

• Handle inbound calls and assist members with transactions across accounts (savings, checking, loans, credit cards, IRAs).

Skills

Customer service

Data entry

Typing

Communication

Education

High School Diploma or GED

Job description

Exciting Opportunity: Full-Time Member Service Representative Role in Pensacola, FL - Start September!

Important Note: All candidates must be located within a 30-mile radius of Pensacola, Florida, to be considered.

Position Overview

• Role: Member Service Representative
• Start Date: September
• Location: Onsite in Pensacola, FL (will transition to hybrid after training)
• Pay Rate: $19.75 per hour
• Compliance: Must be willing to submit to a lifetime background and credit check (collections over 6k could cause ineligibility)

Job Description

The position entails handling consecutive inbound calls while seated at a desk and using a computer with dual monitors to assist members and perform transactions and manage requests for a variety of accounts including savings, checking, loans, credit cards, and IRAs.

Qualifications

• High School Diploma or GED required.
• 1-2 years of recent customer service experience working directly with customers.
• Willingness to assist others and navigate challenging conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge, including data entry and typing proficiency.

Training and Schedule Details

• Training: Mandatory 6-8 weeks, Monday-Friday, 3:00 PM - 11:30 PM CST (paid training).
• Regular Schedule (Post-Training): Full-time, 40 hours per week.
• Options: Monday-Saturday or Sunday-Friday (one weekend day required, with 1 rotating off day during the week).
• Shift times: Between 5:00 PM - 6:30 AM CST (8-hour shifts).
• Availability Requirements: Must have 6-day availability and a 9.5-hour window of flexibility. Schedules are provided two weeks in advance.

This position offers a supportive team environment and the chance to grow within a prestigious financial institution. Although primarily hybrid after training, you must be comfortable reporting onsite during the training period.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola, FL.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.