Member Service Representative III

Neches Federal Credit Union; Orange (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Neches Federal Credit Union in Orange, TX is seeking a Member Service Representative III to deliver exceptional service while assisting members with their financial needs. Open, close, and maintain various account types and process a range of transactions with accuracy.

Ideal candidates have a high school diploma or equivalent, plus 1 year of related experience or a related degree; strong communication and teamwork skills are essential.

Qualifications

• High school diploma or equivalent required; math aptitude and keyboarding skills.
• 1 year related financial or customer services experience, or degree in related field.
• Knowledge of all credit union products and services.
• Ability to work independently with initiative and decision-making.
• Strong attention to detail, multi-tasking and organization skills.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Build and maintain member relationships.
• Open, close, and maintain accounts (Checking, Saving, Subaccounts, CDs, IRAs, Money Markets).
• Process account transactions: checks, fraud disputes, wire transfers, stop payments, etc.
• Assist members with account questions.
• Serve as a notary.
• Use NFCU products and services to make recommendations and problem solve.
• Contribute to Service and Sales Reward goals.
• Actively listen to members and identify their needs; deliver prompt, professional service.
• Deliver personalized service to prospective and current members.

Skills

1 year related financial or customer s

Credit union products and services

Independent work

Attention to detail and multi-tasking

Interpersonal communication

Professionalism

Punctual attendance

Team collaboration

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative III

Full-Time Orange, TX, US

Our Member Service Representatives III deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for four consecutive years. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS:

• 1 year related financial or customer services experience, or degree in related field
• A comprehensive knowledge of all credit union products and services
• The ability to work independently while displaying initiative and decision-making
• Strong attention to detail, multi-tasking and organization skills
• Strong interpersonal, verbal and written communication skills
• Maintain a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Build and maintain member relationships
• Open, close, and maintenance various types of accounts; Checking, Saving, Subaccounts, CDs, IRAs, and Money Markets
• Processing account transactions: ordering checks, updating account cards, fraud disputes, wire transfers, stop payments, etc.
• Assisting members with account questions
• Serve as a notary
• Use the knowledge of NFCU Productsand Services to make recommendations and problem solve while assisting members
• Contribute individually and as a team effort to meet or exceed CU’s Service and Sales Reward program goals
• Actively listens to members and identifies their needs; delivers prompt, professional, and personalized service to prospective and current members.
• Exhibits enthusiasm, passion and empathy to members while processing all transactions
• Delivers prompt, professional, and personalized service to prospective and current members

Classification:Non-Exempt

Location: Orange

Hours: Scheduled for 40-hours per week between the hours of: Monday through Thursday 8:15AM to 5:15PM, Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM, Rotating Saturdays 6:45AM to 10:15AM