Member Service Representative I (Inbound Call Center)

AAA Oregon/Idaho; Boise (ID); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) employer contribution

Life/ disability insurance

Paid Leave Oregon plan

11 paid holidays

Vacation/Sick time

Free AAA membership

Tuition reimbursement

Professional advancement

Job summary

AAA Oregon/Idaho's Boise Service Center is seeking a Member Service Representative I to handle inbound calls from AAA members, provide roadside assistance and membership support, and route calls while recording information accurately. The role offers full-time hours with two shift options.

The starting pay is $20.00 per hour with bilingual and shift differentials up to $3.75 per hour, plus a comprehensive benefits package including health and dental insurance and 401(k) contributions.

Qualifications

• Customer service, retail and/or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
• Basic proficiency in computer skills required.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Take inbound calls from AAA members, determine the appropriate level of service and route calls.
• Record information via computer while providing top quality member service.
• Assist members with roadside assistance and membership in a fast-paced call center environment.
• Collaborate with team to ensure timely and accurate handling of inquiries.

Skills

Customer service

Inbound calls

Verbal communication

Interpersonal skills

Emergency calls handling

Basic computer skills

Bilingual EN/ES

Job description

Member Service Representative I (Inbound Call Center)

Regular Full-Time Boise Service Center, Boise, ID, US

Salary Range: $20.00 To $23.75 Hourly

AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center in Boise, Idaho!

The Member Service Representative assists AAA members with roadside assistance and membership. In this position, you will take inbound calls from AAA members, determine the appropriate level of service, route calls and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.

Desired skills:

• Customer service, retail and/or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
• Basic proficiency in computer skills required.
• Bilingual (English/Spanish) a plus.

Location: Boise, Idaho Hours:

Full-time with set schedule. We are currently offering two shift schedules:

Tuesday-Saturday 2:30pm-11:00pm

Saturday-Wednesday 2:30pm-11:00pm

Start Date : Next training class targeted to start October 6, 2026.

Interview Schedule:

Initial Phone Interviews starting first week of September; Onsite Interviews at the Boise Service Center September 15-17th.

Pay:

Starting at $20.00 per hour PLUS shift and bilingual differentials up to an additional $3.75 per hour.

Benefits:

Employee and family health and dental insurance (over 75% employer paid!), up to 9% 401(k) employer contribution, life/disability insurance, private Paid Leave Oregon plan, 11 paid holidays and ample vacation/sick time, free AAA membership, tuition reimbursement programs, professional advancement and more.

Culture:

Most importantly, we care about our Team Members and want to support every success! We have a number of Committees and Resource Groups available to support our diverse employee-base to ensure all Team Members belong.

We embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking- We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability, for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers; discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.

AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center in Boise, Idaho!

The Member Service Representative assists AAA members with roadside assistance and membership. In this position, you will take inbound calls from AAA members, determine the appropriate level of service, route calls and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.

Desired skills:

• Customer service, retail and/or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
• Basic proficiency in computer skills required.
• Bilingual (English/Spanish) a plus.

Location: Boise, Idaho Hours:

Full-time with set schedule. We are currently offering two shift schedules:

Tuesday-Saturday 2:30pm-11:00pm

Saturday-Wednesday 2:30pm-11:00pm

Start Date : Next training class targeted to start October 6, 2026.

Interview Schedule:

Initial Phone Interviews starting first week of September; Onsite Interviews at the Boise Service Center September 15-17th.

Pay:

Starting at $20.00 per hour PLUS shift and bilingual differentials up to an additional $3.75 per hour.

Benefits:

Employee and family health and dental insurance (over 75% employer paid!), up to 9% 401(k) employer contribution, life/disability insurance, private Paid Leave Oregon plan, 11 paid holidays and ample vacation/sick time, free AAA membership, tuition reimbursement programs, professional advancement and more.

Culture:

Most importantly, we care about our Team Members and want to support every success! We have a number of Committees and Resource Groups available to support our diverse employee-base to ensure all Team Members belong.

We embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking- We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability, for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers; discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.

We are currently offering two shift schedules:

Tuesday-Saturday 2:30pm-11:00pm

Saturday-Wednesday 2:30pm-11:00pm