Member Service Representative I

CONNECTIONS CREDIT UNION; Meridian (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical & dental

Vision

401(k) matching

Life insurance

Disability insurance

Paid holidays

Birthday PTO

Flexible schedule

Job summary

Connections Credit Union is hiring a full-time Member Service Representative for our Meridian branch to help members with transactions and promote services.

The role emphasizes a passion for helping others, a positive attitude, and flexibility to travel up to 25% to other Treasure Valley branches to support teller operations. Pay ranges from $16.00 to $22.00 per hour DOE, with comprehensive benefits and incentives.

Qualifications

• Proven cash handling with multiple denominations.
• Excellent communication and interpersonal skills.
• Bilingual in Spanish preferred but not required.
• Ability to maintain confidentiality of member accounts.
• Basic financial knowledge.
• High school diploma or GED.
• Must be bondable.

Responsibilities

• Process member transactions, primarily cash and checks.
• Promote the credit union and its services with professional service.
• Travel/rover at least 25% to Treasure Valley branches to assist with teller operations.
• Flexible with travel and reliable transportation.

Skills

Cash handling

Communication skills

Bilingual Spanish (preferred)

Confidentiality

Basic financial knowledge

High School Diploma or GED

Bondable

Education

High School Diploma or GED

Job description

Requirements

Description

Connections Credit Union is looking for a full-time Member Service Rep for our Meridian branch. . We're looking for a candidate that has a passion for helping others, is eager to get creative and has a positive attitude.

Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Connections Credit Union is what you would call \"formally informal\". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We offer annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution.

Duties and Responsibilities:

As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks.MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel/rover at least 25% to various Treasure Valley branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected.

Skills and Qualifications:

• Highly proficient in cash handling, especially with multiple denominations and large amounts


• Possess excellent communication and interpersonal skills


• Bilingual in Spanish is preferred, but not required


• Ability to demonstrate confidentiality in regards to member accounts and sensitive information


• Basic financial knowledge


• High School Graduate or GED


• Must be bondable

Schedule:

Monday – Friday / 8:30am – 5:30pm

Pay:

$16.00-$22.00 per hour DOEConnections Credit Union also offers annual incentives if eligible.

Benefits:

Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, voluntary life benefits, paid federal holidays, birthday paid time off, flex time and so much more.