Member Service Representative I (Part Time)

Americu Credit Union; United States; Remote; USD 27,331 - 34,164; Part time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

HSA Contributions

Paid Time Off

Paid Holidays

401(k) Match

Life Insurance

AD&D Insurance

Short-Term Disability

Tuition Reimbursement

Employee Assistance Program

Job summary

AmeriCU Credit Union in Liverpool, NY is seeking a friendly Member Service Representative I to deliver exceptional member experiences. This part-time role supports ITM transactions, teller duties, and relationship building with members.

You’ll identify member needs, refer products, document interactions in the CRM, and help onboard new teammates. Starting pay $19.84–$24.80 per hour, incentives possible, and benefits align with part-time schedules.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture.
• Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions.
• Build relationships by identifying member needs and referring appropriate credit union products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed.
• Accurately document member interactions in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements.
• Actively participate in community engagement initiatives.

Skills

Customer service

Relationship-building

Attention to detail

Teamwork

Tech affinity

Tools

CRM system

Job description

Remote

Position: Member Service Representative I (Part Time)

Member Service Representative I

Location: Liverpool, NY

Starting Rate - $19.84 to $24.80/hour, actual rate will depend on experience.

Status: Part Time - 30-39 hours

Position is incentive & bonus eligible

Member Service Representative – AmeriCU Credit Union (Liverpool, NY)

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as a Member Service Representative

• Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
• Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
• Build relationships by identifying member needs and referring appropriate credit union products and services
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
• Partner with internal teams to support member growth and deepen existing relationships
• Meet or exceed performance and service goals
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed
• Accurately document member interactions in the CRM system
• Perform account servicing and maintenance with attention to detail
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
• Actively participate in community engagement initiatives

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to work in a fast-paced, team-focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

Benefits & Growth Opportunities

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a strong team culture