Member Service Representative (Full-Time) - Savannah

Navy Federal Credit Union; Savannah (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Savannah, GA is hiring a member services professional to provide guidance on products, open and maintain accounts, and handle routine transactions. The role supports a compliant, member-focused experience within a collaborative team environment.

The position emphasizes building trust, researching issues, and adapting to multiple systems while maintaining security and accuracy in daily operations.

Qualifications

• Experience building relationships with members and colleagues.
• Strong research, analytical, and problem-solving abilities.
• Able to work independently and within a team.
• Maintains composure in high-production environments.
• Navigate multiple systems efficiently and adapt to new tech.
• Use sound judgment to make informed decisions.
• Support change initiatives in a dynamic setting.
• Clear verbal and written communication with members.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposits, loans, and other products.
• Research and resolve basic account discrepancies and service requests.
• Identify cross-service opportunities to enhance member relationships.
• Adhere to federal and institutional regulations related to financial products.
• Share knowledge with teammates as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions including deposits, withdrawals, loan payments, and check cashing.
• Perform additional duties as assigned.

Skills

Relationship building

Analytical skills

Independent work

Team collaboration

Adaptability

Communication skills

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

• While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.

Hours

• Available Monday - Saturday, hours based on business needs.

Location:

• 7921 Abercorn St Savannah, Georgia 31406
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Military Times 2025 Best for Vets Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

You are paid within the salary range, based on your experience, location and market position.