Member Service Representative (Full-Time) - Charleston

Navy Federal Credit Union

Charleston (SC)

On-site

USD 25,000 - 36,000

Full time

24 hours ago

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Benefits offered by this job

TalentQuest referral program

Job summary

Navy Federal Credit Union in Charleston, SC is seeking a member-focused banking professional. You will provide a full range of products and services to members and prospective members, including depository accounts, lending products, and credit/debit cards.

You will perform moderately complex platform banking functions under supervision to build confidence and independence. This position offers opportunities to develop knowledge of deposit and loan products, and to support members with account

Qualifications

Ability to build relationships with members and colleagues.
Strong research, analytical and problem-solving skills.
Experience working both independently and in a team.
Ability to stay composed in high-production environments.
Comfort navigating multiple systems and evolving technologies.

Responsibilities

Provide basic counseling on products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other products.
Research and resolve basic account discrepancies and service requests.
Identify cross-sell opportunities to enhance member relationships.
Adhere to federal and institutional regulations related to financial products and services.
Support teammates with knowledge sharing as experience grows.
Ensure proper handling of cash and negotiable instruments.
Process routine deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.

Skills

Relationship building

Communication

Independent work

Team collaboration

Adaptability

Decision making

Change management

Verbal and written communication

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Overview

This position is eligible for the TalentQuest employee referral program.

Responsibilities

Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution

Additional Information

While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.

Hours

Available Monday - Saturday, hours based on business needs.

Location

1319 Sam Rittenberg Blvd Ste 101 Charleston, South Carolina 29407
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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