Member Service Representative (Full-Time) - South Philadelphia

Navy Federal Credit Union; Philadelphia (Philadelphia County); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Navy Federal Credit Union is seeking an entry-level platform banking associate in Philadelphia to assist members with deposit accounts, loans, and other financial products. You will provide basic product guidance, process routine transactions, and support cross-service education to strengthen member relationships.

Based at 330 Oregon Ave, you may work at neighboring branches as needed. The role requires adaptability, teamwork, and strong communication within a regulated environment.

Qualifikationen

• Experience building effective relationships through rapport, trust and tact.
• Effective research, analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Ability to maintain composure in a high-production and changing environment.
• Comfort navigating multiple systems and evolving technologies.
• Ability to exercise sound judgment and make informed decisions.
• Ability to embrace change initiatives in a dynamic environment.
• Strong verbal and written communication with members and colleagues.

Aufgaben

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and strengthen member relationships through education.
• Understand and comply with federal and institutional regulations related to financial products and services.
• Support team by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions: deposits, withdrawals, loan payments, check cashing.
• Perform other duties as assigned.

Kenntnisse

Member relations

Analytical thinking

Team collaboration

Adaptability

Communication (verbal & written)

Problem solving

Regulatory compliance

Decision making

Jobbeschreibung

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Hours

• Available Monday - Saturday, hours based on business needs.

Location

• 330 Oregon Ave, Suite D Philadelphia, Pennsylvania 19148
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.