Contact Center Representative - FT

Mountain Credit Union; Candler (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

401(k) with match

incentive pay

11 Paid Holidays

Paid Time Off

Job summary

Join Mountain Credit Union as a Full Time Contact Center Representative and bring your expertise to a dynamic and member-centric environment. You'll have the opportunity to engage with members, troubleshoot issues, and provide top-notch service while working onsite at our Candler, NC location or possibly another MCU branch such as Franklin or Waynesville.

The pay for this exciting position is $20.50 per hour and up based upon experience.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in the financial services industry is required.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist members via telephone and online chat to resolve inquiries.
• Troubleshoot issues and provide appropriate banking solutions.
• Ensure high-quality, member-centric service during on-site shifts.

Skills

Strong communication

Problem solving

Empathy

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Join Mountain Credit Union as a Full Time Contact Center Representative and bring your expertise to a dynamic and member-centric environment. You'll have the opportunity to engage with members, troubleshoot issues, and provide top-notch service while working onsite at our Candler, NC location or possibly another MCU branch such as Franklin or Waynesville. The pay for this exciting position is $20.50 per hour and up based upon experience.

Your problem-solving skills and empathetic nature will shine as you assist members with your banking needs. You will be offered great full-time benefits:

• medical
• dental
• vision
• life insurance
• 401(k) with match
• incentive pay
• 11 Paid Holidays
• Paid Time Off

Mountain Credit Union: What drives us

We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.

Your day as a Contact Center Representative

As a Full Time Contact Center Representative at Mountain Credit Union, you will play a crucial role in assisting members through telephone and online chat channels. Your problem-solving skills and empathetic approach will be put to the test as you resolve issues, answer inquiries, and recommend appropriate solutions to meet the financial needs of our members. Your customer-centric mindset will ensure that members receive the highest level of service and have a positive experience.

Join our team and make a difference in the lives of our members every day.

Requirements for this Contact Center Representative job

To excel as a Contact Center Representative at Mountain Credit Union, candidates should possess strong communication skills, both verbal and written, to effectively assist members over the phone and online chat. Proficiency in using technology and software tools is essential for navigating member accounts and resolving inquiries efficiently. Prior experience in the financial services industry is essential for familiarity with banking products and processes. The ability to multitask, prioritize, and remain calm under pressure will contribute to providing excellent service to our members. If you are a problem-solver with a customer-centric approach,

Knowledge and skills required for the position are:

• High school diploma or equivalent is required
• Prior experience in the financial services industry is required.