Member Service Representative Float

Jeanne D'Arc Credit Union; Lowell (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Jeanne D’Arc Credit Union in Lowell, MA is seeking a friendly Member Service Representative Float to help members with transactions, educate them on products, and support eight branch locations.

You will balance cash, open accounts, process wires, and refer members to the right department while upholding compliance. This role requires strong communication and a commitment to exceptional service in a fast-paced environment.

Qualifications

• One year of related experience required.
• High school diploma or equivalent required or an equivalent combination of education and experience.
• Strong verbal communication, confidentiality, diplomacy, and tact in interactions.

Responsibilities

• Greets members and provides information on transactions, products, and services and fulfills service requests.
• Balances MSR cash drawer, daily transactions, and assists with branch balancing.
• Educates members about Credit Union products and refers to appropriate departments as needed.
• Floats between 8 locations to provide coverage and exceptional member service.
• De-escalates issues with sound judgment and a proactive, can-do attitude.
• Maintains awareness of surroundings and reports suspicious activity as required.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join Our Team and Make an Impact!At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Member Service Representative Float

As a Member Service Representative Float, you’ll work under the leadership of the Assistant Branch Manager to serve as the primary agent for building member relationships through education about Credit Union products and services. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently. You will float between any of our 8 locations to assist with coverage as needed.

Essential Functions And Responsiblites

• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
• Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job-related duties as assigned.

Knowledge And Skills

Experience: One year of related experience is required.

Education: High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills: Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone and explaining financial concepts clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Other Skills: Proficient Microsoft Office skills and the ability to learn the core system and other related software are required Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching and lifting to 10 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Equal Opportunity Employer

Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at [phone] ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.