Member Service Representative - El Paso County, CO

Wings Credit Union

Colorado Springs (CO)

In loco

USD 26.000 - 27.000

Part-time

3 giorni fa

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Generatore di candidature

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Vantaggi offerti da questo lavoro

401k match

Profit sharing

Health insurance

Vision insurance

Life insurance

Disability insurance

HSA contributions

Employee assistance program

Paid time off

Paid holidays

Tuition reimbursement

Parental leave

Equal opportunity

Descrizione del lavoro

Wings Credit Union seeks a part-time Member Service Representative to deliver superior member service, handle transactions, and drive satisfaction while cross-selling banking products.

The position requires two weeks of paid training at Wings headquarters in Colorado Springs, CO, with location variations across El Paso County. Compensation ranges from $18.75 to $19.75 per hour, plus incentives and a 3% annual bonus.

Competenze

High school diploma or GED required.
6+ months customer service experience in financial services or retail.
Strong communication and math skills are essential.

Mansioni

Provide quality member service through face-to-face interactions and transactions.
Meet monthly sales standards by offering products across deposits, lending, cards, investments, and business banking.
Adhere to safety, service standards, and regulatory requirements (BSA/CFPB).
Maintain accuracy in monetary transactions and customer records.

Conoscenze

Customer service

Communication skills

Basic math

Face-to-face service

Formazione

High school diploma

Strumenti

Microsoft Outlook

10-key by touch

Web-based systems

Descrizione del lavoro

Part-time
Compensation: USD 18.75 - USD 19.75 - hourly

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

Job Description

This position requires 2 weeks of mandatory paid training at our Wings headquarters in Colorado Springs, CO.

Service Center assignment will be determined upon hire and location will vary within El Paso County.

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.

Essential Functions

Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.
Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

High School Diploma/G.E.D. or Equivalent, required
6+ months Customer Service experience in Financial Services or Retail Delivery, required

Technical or Specialized Knowledge/Skills:

Enthusiastic attitude regarding helping our community.
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
Strong attention to detail and accuracy of all transactions is of critical importance.
Professional and courteous communication skills are of critical importance.
Proficient in basic math (addition, subtraction, multiplication, and division).
Comfortable handling physical money with a high level of accuracy with members directly.
Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
Able to use 10-Key by touch is preferred.

Additional Information

The pay range for this position is: $18.75 to $19.75 per hour (S10),plus monthly incentives and 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS: