Call Center-Member Service Representative II

SmartRecruiters, Inc.; Colorado Springs (CO); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health Insurance

Vision Insurance

Life Insurance

Disability insurance

HSA with company contribution

Paid Vacation & Holidays

Tuition Reimbursement

Parental Leave

Résumé du poste

Ent Credit Union and Wings Credit Union have joined forces to deliver enhanced member service from their Colorado Springs headquarters. This in-office Call Center Representative II role requires 5 weeks of mandatory training, with hours Monday–Friday 7:00 am–6:00 pm and Saturdays 8:00 am–3:00 pm, starting 11/23/2026.

Compensation is USD 20–23 per hour plus incentives. The role focuses on accurate information delivery, cross-selling, and educating members on credit union products, while complying

Qualifications

• BS/BA preferred but not required
• 1+ years combined experience in inbound phone & financial services
• Proficient computer skills (Windows, Word, Office)
• Strong written and verbal communication skills
• Attention to accuracy and compliance with Bank Secrecy Act requirements

Responsabilités

• Handle incoming member calls and accurately respond to inquiries
• Cross-sell and educate members on credit union products and services
• Verify member identity and protect assets
• Maintain knowledge of products, online banking, and card services
• Assist with certificate maintenance and online banking inquiries

Connaissances

Inbound phone experience

Financial services

Credit union products

Online banking

Communication

Typing/ten-key

Windows/MS Office

Symitar (preferred)

Formation

High School Diploma/G.E.D.

Bachelor's Degree

Outils

Symitar

Description du poste

Call Center-Member Service Representative II

• Full-time
• Compensation: USD 20 - USD 23 - hourly

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

This position is projected to start 11/23/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of our Headquarters in Colorado Springs. This is not a remote eligible position.

Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm

The Member Service Representative II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.

Essential Functions

• Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and elevate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
• Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. or equivalent, required
• Bachelor's Degree, preferred
• 1+ years' combined experience to include inbound phone experience and financial services experience, required

Technical or Specialized Knowledge/Skills:

• Strong proficiency in relevant credit union products, offerings, and resources.
• General understanding of Online Banking and Business Credit Card products and procedures required.
• Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
• Ability to complete multiple tasks utilizing various databases concurrently is required.
• Strong communication and writing skills.
• Organizational skills required.
• Typing, computer, and ten-key required.
• Symitar experience strongly preferred.

PAY RANGE: $20 to $23 per Hour (S11), plus monthly incentives and 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

• We anticipate this position to close on 10/14/2026.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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